jackowl97 Posted May 18, 2016 Share Posted May 18, 2016 Just to let everyone know I got home from work today at 3.00pm and logged on to try to buy 4 tickets, all season ticket holders all with 500 points and got the "id not recognised " message for one of them. Tried refreshing, checked all the ids on the OS, tried calling Hillsborough on the number on the OS ( the one that says call on this number if you're having problems logging in ) couldn't get through, sent an email, got a generic response saying there was no guarantee they could get back to me before the final. Decided there was no option but to get in the car drive across town at rush hour to try to get to ticket office before 5.00 pm. Got to the ticket office and was told it was because the ID that wasn't recognised had been marked by Wednesday as disabled and therefore wasn't recognised by SEE because all disabled tickets are being sold through Hillsborough. Just to be clear the ticket holder is not registered disabled and we have never had any other issues or privileges from Hillsborough to suggest that they had the id marked as disabled. The girl at the ticket office couldn't explain it ,but said she had taken the marker off and suggested I go away and try to log on again and it should work. Here is the warning if this happens to any one else DON'T just walk away, we tried a couple of times to log in on different phones while we were still there and still couldn't get the ID recognised, the girl behind the counter then tried to log on on one of their computers and could not get the ID recognised. In the end she sorted us out by selling us the 4 tickets there and then from the tickets they have at Hillsborough, it meant we had less choice of where to sit but at least we had the tickets in our hands and saved booking fees and postage. How do you mean got "physical" hard paper tickets in your hands - they are only available by post, following online and phone to (See) Unless I've missed something - tickets are not available via the club shop, WTF? Yes we have 4 physical hard paper tickets in our hands. Wednesday have several large boxes of tickets behind the counter at the ticket office. They are for people that are "registered" with the club as disabled, but because the club had mistakenly marked my dads id as disabled and they couldn't sort it out they let me buy from them. Link to comment Share on other sites More sharing options...
MichaelSwfc1867 Posted May 18, 2016 Share Posted May 18, 2016 (edited) Just to let everyone know I got home from work today at 3.00pm and logged on to try to buy 4 tickets, all season ticket holders all with 500 points and got the "id not recognised " message for one of them. Tried refreshing, checked all the ids on the OS, tried calling Hillsborough on the number on the OS ( the one that says call on this number if you're having problems logging in ) couldn't get through, sent an email, got a generic response saying there was no guarantee they could get back to me before the final. Decided there was no option but to get in the car drive across town at rush hour to try to get to ticket office before 5.00 pm. Got to the ticket office and was told it was because the ID that wasn't recognised had been marked by Wednesday as disabled and therefore wasn't recognised by SEE because all disabled tickets are being sold through Hillsborough. Just to be clear the ticket holder is not registered disabled and we have never had any other issues or privileges from Hillsborough to suggest that they had the id marked as disabled. The girl at the ticket office couldn't explain it ,but said she had taken the marker off and suggested I go away and try to log on again and it should work. Here is the warning if this happens to any one else DON'T just walk away, we tried a couple of times to log in on different phones while we were still there and still couldn't get the ID recognised, the girl behind the counter then tried to log on on one of their computers and could not get the ID recognised. In the end she sorted us out by selling us the 4 tickets there and then from the tickets they have at Hillsborough, it meant we had less choice of where to sit but at least we had the tickets in our hands and saved booking fees and postage. This has happened to me today too, I should've booked 5 tickets but like an idiot I forgot one of the ID numbers and only booked 4. I rang see back up to see if there was a way of adding to my order or cancelling the original and making a new one, they wanted the 5th ID number but it wasn't showing up on their system. I drove down to the ticket office and managed to get there just before 5 and found out that the ID is registered disabled. I then rang see back up to see if I could cancel the order and then buy 5 new tickets direct from the ticket office. Turns out they can't refund apparently as it's already been processed so I had to buy the 5th ticket from the ticket office as close to my original 4 seats as possible which is two blocks on, it's error on my part for not booking all 5 together but it seems stupid that they coulsnt just refund the order. The new ticket is the same category so assuming we all stand I'm hoping the old fella is gonna be able to squeeze Inbetween amongst us. I don't know if anybody can see a solution to my problem? Edited May 18, 2016 by MichaelSwfc1867 Link to comment Share on other sites More sharing options...
Weshallovercome Posted May 18, 2016 Share Posted May 18, 2016 01158960350 Much appreciated, searched high and low on their website and couldn't find it anywhere. Link to comment Share on other sites More sharing options...
Guest LozzaOwl Posted May 19, 2016 Share Posted May 19, 2016 Anyone got a update of which blocks have sold and what's left? There was a post at 3pm yesterday when someone posted a screen shot of availability... Just wondered if anyone had a more recent one? Cheers. Link to comment Share on other sites More sharing options...
eDDie Posted May 19, 2016 Share Posted May 19, 2016 Update @ 7am: Not much has changed, corner blocks 231 and 232 sold out. Link to comment Share on other sites More sharing options...
j17tjp Posted May 19, 2016 Share Posted May 19, 2016 looking at the seating plan - can someone remind me what Category links to each colour please ?? CAT 1 - CAT 2 - CAT 3 - CAT 4 - CAT 5 - blue Link to comment Share on other sites More sharing options...
oh_weds_we_love_you Posted May 19, 2016 Share Posted May 19, 2016 Cheers for the update eDDie. Looks like anyone with a client ID and any amount of priority points will get a ticket. Link to comment Share on other sites More sharing options...
owlZfan84 Posted May 19, 2016 Share Posted May 19, 2016 (edited) Damn. Wanted a seat in block 232. Hopefully 233/234/235 remain available. Hurry up 9am Saturday! Edited May 19, 2016 by owlZfan84 Link to comment Share on other sites More sharing options...
nebneeb Posted May 19, 2016 Share Posted May 19, 2016 Online are the blocks automatically filed from the front? If you phone can you specify which row you want? Link to comment Share on other sites More sharing options...
rob1601 Posted May 19, 2016 Share Posted May 19, 2016 looking at the seating plan - can someone remind me what Category links to each colour please ?? CAT 1 - CAT 2 - CAT 3 - CAT 4 - CAT 5 - blue 1 - Orange 2 - Purple 3 - Green 4 - Yellow 5 - Blue Link to comment Share on other sites More sharing options...
kristmace Posted May 19, 2016 Share Posted May 19, 2016 looking at the seating plan - can someone remind me what Category links to each colour please ?? CAT 1 - Orange CAT 2 - Purple CAT 3 - Green CAT 4 - Yellow CAT 5 - blue Link to comment Share on other sites More sharing options...
mike312 Posted May 19, 2016 Share Posted May 19, 2016 Has anyone changed the delivery address after purchasing the ticket on-line? Link to comment Share on other sites More sharing options...
leeowls87 Posted May 19, 2016 Share Posted May 19, 2016 So the Most expensive tickets seem to be going early Don't care where I sit as long as I'm there, need to wait till Monday though to get mine, the wait is agony Link to comment Share on other sites More sharing options...
owls_wawaw Posted May 19, 2016 Share Posted May 19, 2016 Update @ 7am: Cheers for that mate Not much has changed, corner blocks 231 and 232 sold out. Link to comment Share on other sites More sharing options...
NorfolkNChance Posted May 19, 2016 Share Posted May 19, 2016 Do children need their own client ID? I buy tickets for my 10 year old under my ID Link to comment Share on other sites More sharing options...
ANDY Posted May 19, 2016 Share Posted May 19, 2016 See tickets are making a right little earner from us aren't they. Link to comment Share on other sites More sharing options...
Night King Posted May 19, 2016 Share Posted May 19, 2016 Do children need their own client ID? I buy tickets for my 10 year old under my IDYes need their own ID. Link to comment Share on other sites More sharing options...
owls_wawaw Posted May 19, 2016 Share Posted May 19, 2016 Hi everyone I added my son to my friends and family and therefore got an Id for him but worried that because I didn't create an account officially for him will it be accepted because it did not allow me to put a postcode in or would I just enter mine cheers thanks Link to comment Share on other sites More sharing options...
Southernblues Posted May 19, 2016 Share Posted May 19, 2016 Just got tickets online in 3 minutes easy stuff WAWAW Link to comment Share on other sites More sharing options...
Guest LozzaOwl Posted May 19, 2016 Share Posted May 19, 2016 Update @ 7am: Cheers for this update. My nerves are shot waiting for my allocated slot to buy! Not much has changed, corner blocks 231 and 232 sold out. Link to comment Share on other sites More sharing options...
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