Just to let everyone know I got home from work today at 3.00pm and logged on to try to buy 4 tickets, all season ticket holders all with 500 points and got the "id not recognised " message for one of them.
Tried refreshing, checked all the ids on the OS, tried calling Hillsborough on the number on the OS ( the one that says call on this number if you're having problems logging in ) couldn't get through, sent an email, got a generic response saying there was no guarantee they could get back to me before the final. Decided there was no option but to get in the car drive across town at rush hour to try to get to ticket office before 5.00 pm.
Got to the ticket office and was told it was because the ID that wasn't recognised had been marked by Wednesday as disabled and therefore wasn't recognised by SEE because all disabled tickets are being sold through Hillsborough. Just to be clear the ticket holder is not registered disabled and we have never had any other issues or privileges from Hillsborough to suggest that they had the id marked as disabled. The girl at the ticket office couldn't explain it ,but said she had taken the marker off and suggested I go away and try to log on again and it should work.
Here is the warning if this happens to any one else DON'T just walk away, we tried a couple of times to log in on different phones while we were still there and still couldn't get the ID recognised, the girl behind the counter then tried to log on on one of their computers and could not get the ID recognised.
In the end she sorted us out by selling us the 4 tickets there and then from the tickets they have at Hillsborough, it meant we had less choice of where to sit but at least we had the tickets in our hands and saved booking fees and postage.