@owlstalk Posted February 12, 2018 Share Posted February 12, 2018 The Owls are advising supporters of security changes while accessing the online store. With immediate effect, the option to log in using Client ID, surname and postcode has been removed. Users can still access their account by providing their email address or Client ID and password. Supporters who are unsure of their password simply need to click ‘forgot password’ and enter their date of birth and email address. This will send an automated password reset link. If there is no email related to the account, please contact the Ticket Office and a member of staff will update the records and send a password reset link. Thank you for your understanding in this added security measure. Owlstalk Shop Link to comment Share on other sites More sharing options...
alanharper Posted February 12, 2018 Share Posted February 12, 2018 It's a security measure? When I tried to log in last week and couldn't get on I went through this process but just assumed the site had gone titsup Link to comment Share on other sites More sharing options...
asteener1867 Posted February 12, 2018 Share Posted February 12, 2018 Or..alternatively....buy a crap mug from somewhere else 1 Link to comment Share on other sites More sharing options...
swfc4_sufc0 Posted February 12, 2018 Share Posted February 12, 2018 Anything like our new 'security' measures take place at Charlton in the past? Link to comment Share on other sites More sharing options...
steveger Posted February 12, 2018 Share Posted February 12, 2018 My mates uncles ex's grandad's told me the club website has refused to sign a new contract and from now on the club will make it impossible for anyone to use it.... 7 Link to comment Share on other sites More sharing options...
Plonk Posted February 12, 2018 Share Posted February 12, 2018 So these changes happened at least a week ago. I tried four times to reset my password as I hadn't used it for years. Nothing happened. So after a few guesses I finally got in. Why not announce it before you change it and have the option to change password before changing it. Link to comment Share on other sites More sharing options...
daleblue Posted February 12, 2018 Share Posted February 12, 2018 8 minutes ago, Plonk said: So these changes happened at least a week ago. I tried four times to reset my password as I hadn't used it for years. Nothing happened. So after a few guesses I finally got in. Why not announce it before you change it and have the option to change password before changing it. And where is the fun in that. Link to comment Share on other sites More sharing options...
Rhubarb n Custard Posted February 12, 2018 Share Posted February 12, 2018 28 minutes ago, Plonk said: So these changes happened at least a week ago. I tried four times to reset my password as I hadn't used it for years. Nothing happened. So after a few guesses I finally got in. Why not announce it before you change it and have the option to change password before changing it. What ? Us do things properly ? Don't be daft. Link to comment Share on other sites More sharing options...
bradowl Posted February 12, 2018 Share Posted February 12, 2018 Probably why young un couldn't get on to buy Bristol tickets on his mobile this morning. Link to comment Share on other sites More sharing options...
ThomasSWFC Posted February 12, 2018 Share Posted February 12, 2018 I wonder if this means that the survey sent out was fake then especially since it asked for you Client ID, surname and maybe your address / postcode (can't fully remember tbh). Considering there was nothing about it on the website or official channels and only some people got sent the email (I for one didn't get it sent) I think it might be likely. Link to comment Share on other sites More sharing options...
northeastowl Posted February 12, 2018 Share Posted February 12, 2018 40 minutes ago, ThomasSWFC said: I wonder if this means that the survey sent out was fake then especially since it asked for you Client ID, surname and maybe your address / postcode (can't fully remember tbh). Considering there was nothing about it on the website or official channels and only some people got sent the email (I for one didn't get it sent) I think it might be likely. Better not have been fake, I sent them my bank account details and blood type like they asked. Link to comment Share on other sites More sharing options...
33 Posted February 12, 2018 Share Posted February 12, 2018 Apparently it is £40 + VAT to have a new password registered Link to comment Share on other sites More sharing options...
The only way is S6 Posted February 12, 2018 Share Posted February 12, 2018 3 hours ago, Plonk said: So these changes happened at least a week ago. I tried four times to reset my password as I hadn't used it for years. Nothing happened. So after a few guesses I finally got in. Why not announce it before you change it and have the option to change password before changing it. On a side note, as a security measure, Barclaycard used to block my card if it was used abroad, but not let me know until somewhere refused it! I always had to phone them to get it working again. This was despite working in France about 10 times a year. Bloody frustrating. Link to comment Share on other sites More sharing options...
Captain Sl-OWL-ly Posted February 12, 2018 Share Posted February 12, 2018 Think you all might find a lot of your internet access to buying portals might be asking you to relist or re enter new passwords as it has something to do with new legislation coming in, no conspiracy theory, move on, move on... Link to comment Share on other sites More sharing options...
room0035 Posted February 12, 2018 Share Posted February 12, 2018 If the club want my personal email why didn't they ask. Don't see why they change a system unless they have been hacked or frauds that they are not telling us about. Link to comment Share on other sites More sharing options...
robswfc Posted February 12, 2018 Share Posted February 12, 2018 Jeez, really it’s anything and everything to bash the club at the minute.. Link to comment Share on other sites More sharing options...
@owlstalk Posted February 12, 2018 Author Share Posted February 12, 2018 7 minutes ago, robswfc said: Jeez, really it’s anything and everything to bash the club at the minute.. That's the strangest way to read this thread I could ever have imagined Owlstalk Shop Link to comment Share on other sites More sharing options...
Doghouse Daz Posted February 12, 2018 Share Posted February 12, 2018 Had problems with this trying to get tickets for the Swansea match, couldn't log onto my account as forgotten the password, also wouldn't recognise my email due to a fault copying it from predictive text. Had this happened during a stampede for tickets, then I'd have been devastated. Can't see a stampede in the foreseeable future, but may be a good exercise for anyone unsure about their password, to ensure they CAN access their account with a password, now the client ref., Surname and postcode option is no longer available. Link to comment Share on other sites More sharing options...
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