mattitheowl Posted February 2, 2018 Share Posted February 2, 2018 Just now, @owlstalk said: Amazing It's true. Why do you think at Disney they try and make the queue part of the ride? I'm not falling one way or another but if the club can show that queue times have come down by 10% but customers don't feel like there is a change then they need to improve further. If 90% of fans say they feel queues have come down then they can surely spend their time elsewhere making improvements. It's called allocation of resources. Just not bothered... Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 Just now, mattitheowl said: It's true. Why do you think at Disney they try and make the queue part of the ride? Well this is funky Maybe the players could dress up as Owen Morrison and walk along the queue handing out bendy pencils and keep everyone's spirits up and resulting in perceived faster queues Owlstalk Shop Link to comment Share on other sites More sharing options...
northeastowl Posted February 2, 2018 Share Posted February 2, 2018 2 minutes ago, mattitheowl said: In fairness, in situations like this, perceived queuing times are more important than actual ones. How long did you queue for? Ages, must have been 10 minutes. You actually queued for 3 minutes. The only reason the club should care about the answer to this question is to work out if they are serving more customers than before. The club need to maximise revenue by serving more people in the short amount of time they have. How a fan feels about how long they have queued for is irrelevant really. Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 1 minute ago, mattitheowl said: If 90% of fans say they feel queues have come down then they can surely spend their time elsewhere making improvements. But if 90% of fans think they're getting served faster but they aren't in reality that results in loss of income of food and drink sales doesn't it? Or am I missing a trick because I'm not taking into account it's all part of the magic queue ride you have suggested? Owlstalk Shop Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 Just now, northeastowl said: How a fan feels about how long they have queued for is irrelevant really. 100% And if that fan complains the club could come back with facts to how fast they actually DID get served, and that it's faster than the fan thought AND faster than last season etc Or should they go back and say 'Well we feel that you queued less time because it's our perception of the speed' Also - what are they going to do with the data from this question? 75% of people THINK that the queues are too slow ? It's madness Owlstalk Shop Link to comment Share on other sites More sharing options...
Wens-Dee Posted February 2, 2018 Share Posted February 2, 2018 8 minutes ago, @owlstalk said: What if everyone says they are happy with the half time entertainment and queuing speed and merch but dont' feel valued as customers? What would they do to change things to make you happier? 6 minutes ago, @owlstalk said: BINGO!!!!! (I don't mean you got it bang on - I just mean that I predicted someone doing that post) Was just saying to someone that someone would come on and post that exact thing It's like nobody is allowed to do anything other than happy clap blindly and ignore the basic errors like this survey that render it all useless Incredible scenes And very tedious to have to read this kind of post I get the impression you aren’t very impressed with the survey haha. Your points are fair but I still feel it’s a positive approach from the board. It’s difficult to get every feeling a fan has from a survey. Had we been in the mix for promotion for example I dare say the exact same questions would have been answered differently by most. By the way I’m not a happy clapper in the slightest, very far from it!! I just think they didn’t have to bother asking our opinions and they have so fair play. That doesn’t mean I agree with ticket pricing, the state of the team etc, it’s simply saying the fact they’ve bothered to do a survey to me is a step in the right direction Link to comment Share on other sites More sharing options...
Costello 77 Posted February 2, 2018 Share Posted February 2, 2018 Someone high up at the club could go to four home matches in a row...in the stands and simply have a bloody good look for themselves.. They could all have a go at it....what the hell? FFS. Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 Not sure why the name and client ID are needed? Not sure at all? Anyone? Owlstalk Shop Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 2 minutes ago, Wens-Dee said: I get the impression you aren’t very impressed with the survey haha. Your points are fair but I still feel it’s a positive approach from the board. It’s difficult to get every feeling a fan has from a survey. Had we been in the mix for promotion for example I dare say the exact same questions would have been answered differently by most. By the way I’m not a happy clapper in the slightest, very far from it!! I just think they didn’t have to bother asking our opinions and they have so fair play. That doesn’t mean I agree with ticket pricing, the state of the team etc, it’s simply saying the fact they’ve bothered to do a survey to me is a step in the right direction Absolutely Everything is good at the moment at the club and with a few players back and a few tweaks can be fantastic This survey though = what a mess... That's all It's just a mess. Doing a flawed survey like this gives you no more useful information than no survey at all if you have questions like 'Did you go to the game on Tuesday?' If no what did you think of the game and how fast do you think the queues were etc Owlstalk Shop Link to comment Share on other sites More sharing options...
DeeJayOne Posted February 2, 2018 Share Posted February 2, 2018 1 minute ago, @owlstalk said: Not sure why the name and client ID are needed? Not sure at all? Anyone? Indeed. There is no reason for them to collect that info at all?! What are they going to use the data gathered there for? Bizarre. SHEFFIELD SHOP Link to comment Share on other sites More sharing options...
Paul.. Posted February 2, 2018 Share Posted February 2, 2018 2 minutes ago, @owlstalk said: Not sure why the name and client ID are needed? They're not, I entered nothing for client ID. Link to comment Share on other sites More sharing options...
Maddogbob Posted February 2, 2018 Share Posted February 2, 2018 Very uncomfortable with handing my name and client Id over. Also no moon cake based questions Extremely disappointed with that. Also the question on prices, that's not a question fans should be answering. Link to comment Share on other sites More sharing options...
asteener1867 Posted February 2, 2018 Share Posted February 2, 2018 The "Contactless" thingy is quicker..unless someone asks for the receipt...Lets be honest the slow thing about the cash stuff was the ability of someone who struggled to work out the change when you gave a fiver for a £3 pie....It was at times painful... "err..the pies £3 you gave me £5..umm carry the common denomina..err..no hang I move the decima...errr" With your contactless...ask for a receipt and the seller simply hold the card machine up...shakes it...bangs it on the counter an' say "Abracadabra"....Honest...you stand i the contactless Q and ask for a receipt....Every f.ookers baffled Link to comment Share on other sites More sharing options...
asteener1867 Posted February 2, 2018 Share Posted February 2, 2018 4 minutes ago, Wens-Dee said: I get the impression you aren’t very impressed with the survey haha. Your points are fair but I still feel it’s a positive approach from the board. It’s difficult to get every feeling a fan has from a survey. Had we been in the mix for promotion for example I dare say the exact same questions would have been answered differently by most. By the way I’m not a happy clapper in the slightest, very far from it!! I just think they didn’t have to bother asking our opinions and they have so fair play. That doesn’t mean I agree with ticket pricing, the state of the team etc, it’s simply saying the fact they’ve bothered to do a survey to me is a step in the right direction Did it take you long to draw up the survey ? 1 Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 2 minutes ago, Maddogbob said: Very uncomfortable with handing my name and client Id over. Don't know why you would have to You don't even have to put anything in those fields which is even more bizarre It's a right mess Owlstalk Shop Link to comment Share on other sites More sharing options...
Standidno Posted February 2, 2018 Share Posted February 2, 2018 Whinge whinge moan moan textbook swfc supporters. 1 Link to comment Share on other sites More sharing options...
KennyPowers55 Posted February 2, 2018 Share Posted February 2, 2018 5 minutes ago, @owlstalk said: Not sure why the name and client ID are needed? Not sure at all? Anyone? Mwahahahaha Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 3 minutes ago, פɹᴉɯqɐɹᴉɐu said: They're not, I entered nothing for client ID. They're requested though - as per my original statement Thanks for communicating on the matter Please post your bank details below to continue IN SIMPLE TERMS Owlstalk Shop Link to comment Share on other sites More sharing options...
@owlstalk Posted February 2, 2018 Author Share Posted February 2, 2018 Just now, Standidno said: Whinge whinge moan moan textbook swfc supporters. TRUEFAN ALERT Owlstalk Shop Link to comment Share on other sites More sharing options...
Standidno Posted February 2, 2018 Share Posted February 2, 2018 Just now, @owlstalk said: TRUEFAN ALERT You are. I don't doubt that. They're trying to engage with the fans. its not great, don't do it then. Link to comment Share on other sites More sharing options...
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