Refund options

[pahowl]

3 minutes ago, HIGHERSTATE said:

Not received an email AT ALL..Not even to reset my password.

 

Any help? ;(

 

Looks like i'm going to have to pay £10 to watch this one.

Have you followed the guide they issued earlier 

https://www.swfc.co.uk/news/2020/june/201920-season-ticket-rebate-guide/

Check your spam/junk email folders see of the email to rest your password has gone in there

[HIGHERSTATE]

4 minutes ago, pahowl said:

Have you followed the guide they issued earlier 

https://www.swfc.co.uk/news/2020/june/201920-season-ticket-rebate-guide/

Check your spam/junk email folders see of the email to rest your password has gone in there

Yea I've followed the instructions about 15 times.

 

Still only 

 

I'm 26 YO. I'm bored and I am looking for a stud. Would you like me to sneak
in me what you want? I really love to realize your whims! Your secret dreams
are making me mad! I desire your twisted desires. Write me: my Facebook is
in dating profile. You can be anyone with me and my fantasies! I'd like to
share your manias!  

 

in my junk folder.

[Rev Owl]

1 hour ago, HIGHERSTATE said:

Sure I've just read on this thread that only over 18 can take the Ifollow option and the under 18s options can be sorted by the end of the month.

 

‘The iFollow bundle is the only option currently available to any paid Season Ticket holder over the age of 18.

Further options will follow from Monday 29 June.‘

Thanks. Got it sorted now. My son is a university student and he's logged on with his ID and got the Ifollow option.

[HIGHERSTATE]

2 minutes ago, Rev Owl said:

Thanks. Got it sorted now. My son is a university student and he's logged on with his ID and got the Ifollow option.

Is it the client ID number.? I've not received any emails yet.

 

Thing is it all used to be connected to my brothers account as he always bought tickets.  We had this same problem when trying to sort out Wembley tickets.  If it's not sorted by the morning I'll have to pay the £10 for Saturday.  Got a feeling it's going to crash anyway.

[pahowl]

2 minutes ago, HIGHERSTATE said:

Is it the client ID number.? I've not received any emails yet.

 

Thing is it all used to be connected to my brothers account as he always bought tickets.  We had this same problem when trying to sort out Wembley tickets.  If it's not sorted by the morning I'll have to pay the £10 for Saturday.  Got a feeling it's going to crash anyway.

Do you know what email address SWFC tickets has stored in your account?

Have you used the ticketing site to purchase any tickets in the last few months?

 

Try this :-

No email address on your account?
Please email your Supporter ID and desired email address to resetpassword@swfc.co.uk and we will send a link to create your own password.
Your supporter ID is on your season ticket card and consists only of numbers (upto 6)

[HIGHERSTATE]

5 minutes ago, pahowl said:

Do you know what email address SWFC tickets has stored in your account?

Have you used the ticketing site to purchase any tickets in the last few months?

 

Try this :-

No email address on your account?
Please email your Supporter ID and desired email address to resetpassword@swfc.co.uk and we will send a link to create your own password.
Your supporter ID is on your season ticket card and consists only of numbers (upto 6)

thanks, ive done that...might be too late for saturday...guess ill have to pay £10

 

I haven't bought any tickets in years.  My brother sorted the season tickets out years ago and renewed them and for some reason I guess it's connected to his account.  Although I'm sure I sorted it out.  We had the same problem when buying the Wembly tickets.  Although I've had an ifollow account for a year and used that.

Edited June 18, 2020 by HIGHERSTATE

[Rev Owl]

19 minutes ago, HIGHERSTATE said:

Is it the client ID number.? I've not received any emails yet.

 

Thing is it all used to be connected to my brothers account as he always bought tickets.  We had this same problem when trying to sort out Wembley tickets.  If it's not sorted by the morning I'll have to pay the £10 for Saturday.  Got a feeling it's going to crash anyway.

The reset password button depends on your ID.

I'd logged in with mine but then couldn't do anything with his ticket. It also blocked me from signing out and then signing in with his ID on the same computer. So he had to sign in on his laptop with his ID and reset the password then sorted the Ifollow refund option. Bit of a rigmarole. Hope you get sorted.

[bigdan2003]

9 hours ago, daveyboy66 said:

Yes...put it in and set it up...took two minutes...all set now

 

Yeah got it now and all set. Cheers. 

[BIG D]

Was going to get my money back but plumped for option 1

#truefan

[royalowlisback]

12 hours ago, HIGHERSTATE said:

Yea I've followed the instructions about 15 times.

 

Still only 

 

I'm 26 YO. I'm bored and I am looking for a stud. Would you like me to sneak
in me what you want? I really love to realize your whims! Your secret dreams
are making me mad! I desire your twisted desires. Write me: my Facebook is
in dating profile. You can be anyone with me and my fantasies! I'd like to
share your manias!  

 

in my junk folder.

Can you forward this onto me please?

[Watto]

1 hour ago, BIG D said:

Was going to get my money back but plumped for option 1

#truefan

Same ....reyt supporters !

[33]

Just logged in but only options 1 to 4...

 

[33]

Was going to get a refund but may as well do option 1 truefan bit.

 

Even though watching the City game was worse than watching paint dry. I lasted 10 mins.

[HIGHERSTATE]

22 minutes ago, 33 said:

Just logged in but only options 1 to 4...

 

Think the full refund options will come at the end of the month

[amitten]

iFollow should have been the minimum free to all s/t holders IMO. Considering option 7 as I had already decided not to renew at early bird for the first time in years.

[Mus]

On 16/06/2020 at 21:43, Sticky belly said:

 

The Owls are pleased to confirm a range of rebate options for Season Ticket holders unable to attend the five outstanding 2019/20 home fixtures in light of the COVID-19pandemic.

 

Championship football returns this Saturday when Wednesday host Nottingham Forest behind closed doors and all paid Season Ticket holders aged 18 and over (due to iFollow terms and conditions) will have the opportunity to watch the remaining nine home and away games via the club’s live streaming service as one of the various rebate options.

 

In addition to this package, every over-18 Season Ticket holder will receive a £25 ticket voucher and £25 WednesdayCard points voucher redeemable in the Owls Megastore.

 

Alternatively, supporters can opt for a donation to the club, our youth academy or Community Programme. Other options include credits towards future Season Tickets/matchday tickets or WednesdayCard points or a full pro rata refund from fixtures played behind closed doors

 

The iFollow streaming option is available now given the time sensitivity and imminent resumption of the season.

 

All other options will follow from Monday 29 June as we work through the sizeable task of facilitating the recent move to our new ticketing website tickets.swfc.co.uk

 

Supporters are reminded to visit the new site with SeatGeek and reset your password in order to select a preferred rebate option.

 

Option 1 – available now 

iFollow bundle (over-18s only)

Watch all nine remaining fixtures home and away live on iFollow Wednesday

£25 ticket voucher credited to your online account for Season Ticket/home match ticket

£25 WednesdayCard points voucher uploaded to your season card to spend in the Owls Megastore 

Select this option before 11.59pm on Thursday 18 June to ensure you receive the link in time to watch the Owls v Forest. 

The options below will be available from Monday 29 June for Season Ticket holders of all ages: 

Option 2

Donate your refund to the club.

Option 3

Donate your refund to our youth academy programme.

Option 4

Donate your refund to our Community Programme, the charitable arm of the football club.

Option 5

The outstanding pro rata value on your Season Ticket credited with:

50% towards a future Season Ticket/home match ticket 
50% towards official SWFC merchandise at the Owls Megastore

Example

Kop Season Ticket = £455 
Pro rata value is £455 – 23 x 5 = £98.91 
£45.46 credit added to your ticket account
£45.46 added in points to your Season Card

Option 6 

The outstanding pro rata Season Ticket value credited to your Season Card redeemable against official SWFC merchandise at the Owls Megastore.

Example

Kop Season Ticket = £455 
Pro rata value is £455 - 23 x 5 = £98.91 to be added in points to your Season Card. 

Option 7 

The outstanding pro rata Season Ticket value credited to your online ticket account redeemable against future Season Tickets/home match tickets.

Example

Kop Season Ticket = £455 
Pro rata value is £455 – 23 x 5 = £98.91

Option 8 

The outstanding Season Ticket pro rata value refunded back to your debit or credit card.

Example

Kop Season Ticket = £455 
Pro rata value is £455 - 23 x = £98.91

How to claim your rebate

All rebates must be claimed via tickets.swfc.co.uk as the Ticket Office remains closed. Supporters should only follow these instructions now to select the iFollow bundle:

CLICK HERE to visit the new ticketing website 

Sign into your account 

Click ‘2019/20 rebate options’ 

Click ‘Add’ and process the order

You will then receive a confirmation email that your choice has been selected. By Friday 19 June you will receive a separate email with your unique subscription code to access the iFollow live stream.

Click here to view the FAQs.

Options 2 to 8 will be available from Monday 29 June. 

Nottingham Forest/West Brom and Bristol City tickets

Supporters who purchased tickets for these fixtures will have the same options 2 to 8 to claim their rebate from Monday 29 June. 

Seasonal hospitality and matchday hospitality 

A member of the commercial team will contact all clients over the next couple of weeks to discuss available options. 

Members

A discount will be available for all 2019/20 Members who renew for the 2020/21 season.

Season 2020/21 

Supporter access into stadiums next season remains uncertain at this time - updated information will be communicated in due course over the coming weeks and months.

 

Sheffield Wednesday would like to thank all supporters for your patience and understanding through these unprecedented times and we look forward to welcoming you back to Hillsborough at the earliest opportunity.

 

Many thanks for that.  Plenty of options to choose from.  

 

Not bothered about Ifollow as I have heard its rubbish!

 

We'll consider some of the other options.

 

Once again thanks.