Geedee Posted March 29, 2011 Share Posted March 29, 2011 Can someone from Wednesday explain why this product is not working properly again. It is as consistent as our so called team. This week the live table is not working. Could any organisation other than a football club sell this standard of product to its loyal customers and get away with it. Perhaps we should consider the sale of goods act. Is this product fit for purpose? Would anybody buy it if there was any alternative. Link to comment Share on other sites More sharing options...
Guest johnowls Posted March 29, 2011 Share Posted March 29, 2011 its just been playing a random dance tune WTF. What wee wees me off is you can switch to any other team and it works fine,we even had to listen to the blunts the other week for 10 minutes. Link to comment Share on other sites More sharing options...
tonyem Posted March 29, 2011 Share Posted March 29, 2011 It's like queuing up to be slapped with a kipper Link to comment Share on other sites More sharing options...
tonyem Posted March 29, 2011 Share Posted March 29, 2011 (edited) ..and paying for it Edited March 29, 2011 by tonyem Link to comment Share on other sites More sharing options...
johnnybalsace Posted March 29, 2011 Share Posted March 29, 2011 Totally agree....the service is a load of throw.......just like the team. I'm almost praying that Wednesday Player doesn't work properly for the rest of the season so that I don't have to listen to the crap being served up. Yes there are too many technical faults, but Rob and JP are great to listen to. They are definitely feeling our pain. Link to comment Share on other sites More sharing options...
Geedee Posted March 29, 2011 Author Share Posted March 29, 2011 Yes there are too many technical faults, but Rob and JP are great to listen to. They are definitely feeling our pain. I agree with the fact that the commentary has improved. But this is supposed to be a premium service. Too many technical faults is a total understatement The product consistently fails to perform to the extent that it can only possibly retain customers because there is no other choice. Not flipping good enough! Link to comment Share on other sites More sharing options...
Redfern Froggatt Posted March 29, 2011 Share Posted March 29, 2011 Wednesday Player has gone from bad to worse this season - I'm cancelling and relying on the BBC website - it updates much quicker than Wednesday Player on the odd occasions that Player is working Link to comment Share on other sites More sharing options...
markcurtains Posted March 29, 2011 Share Posted March 29, 2011 Wednesday Player has gone from bad to worse this season - I'm cancelling and relying on the BBC website - it updates much quicker than Wednesday Player on the odd occasions that Player is working Seriously? Slower than the BBC is bad, thought that was the slowest around. I rely on the matchday thread on here, it's usually the quickest thing Link to comment Share on other sites More sharing options...
Geedee Posted March 30, 2011 Author Share Posted March 30, 2011 No repines from the club re my op. Please respond. Link to comment Share on other sites More sharing options...
Guest Keighley Owl Posted March 30, 2011 Share Posted March 30, 2011 Player is like most of our players it does not do what it should! Link to comment Share on other sites More sharing options...
Weshallovercome Posted March 30, 2011 Share Posted March 30, 2011 No repines from the club re my op. Please respond. That's no surprise, I sent an emailing two weeks ago telling them to shove it their arse canceling mine......but they've ignored it. Link to comment Share on other sites More sharing options...
Geedee Posted March 31, 2011 Author Share Posted March 31, 2011 wednesday please have the courtesy to reply to this thread or are you too busy writing out another 'fans charter' Link to comment Share on other sites More sharing options...
DeeJayOne Posted March 31, 2011 Share Posted March 31, 2011 Please note that Owlstalk is an unofficial forum and not an official communication method to contact the club. Whilst I do read and participate on Owlstalk (along with others), I do so mores as a fan than an employee of the club. There's an official way to report problems with Wednesday Player - that's to use the 'Contact Us' link at the bottom of the Wednesday Player site. That said, we are aware of the problems the other night with the free services not working (note the issue was with free services that anyone can access without a subscription and not the premium subscription services that you pay for), We've reported it to the service providers and await a response. Please do ALWAYS use the contact us link on the Wednesday Player site to report any problems you have because that helps us by compiling a report that we can use to demonstrate ongoing errors - something we can't do when you post on Owlstalk about it and expect a response from 'the club' (rather than the service providers who are the ones responsible). SHEFFIELD SHOP Link to comment Share on other sites More sharing options...
Geedee Posted March 31, 2011 Author Share Posted March 31, 2011 Please note that Owlstalk is an unofficial forum and not an official communication method to contact the club. Whilst I do read and participate on Owlstalk (along with others), I do so mores as a fan than an employee of the club. There's an official way to report problems with Wednesday Player - that's to use the 'Contact Us' link at the bottom of the Wednesday Player site. That said, we are aware of the problems the other night with the free services not working (note the issue was with free services that anyone can access without a subscription and not the premium subscription services that you pay for), We've reported it to the service providers and await a response. Please do ALWAYS use the contact us link on the Wednesday Player site to report any problems you have because that helps us by compiling a report that we can use to demonstrate ongoing errors - something we can't do when you post on Owlstalk about it and expect a response from 'the club' (rather than the service providers who are the ones responsible). James thank you for your reply. Because this has been reported I will leave this with you but please when you have a response could put it up on Owlstalk so your customers can understand why the service failed to work again. I will always put these kind of comments on Owlstalk.as well as from now on using the contact button so that people can make an informed decsion as to whether to purchase this 'offering'. I think the club use Owlstalk as a communication method when it suits them so I would suggest that one of your team comes on here more as an employee than a fan! to respond to valid comments about the ongoing customer service your clients recieve from the club. I would make the point that as far I am concerned I buy this product becasue it is the only alternative that the club offers. You certainly push it enough on your website and therefore I take it that as a club you reccomend it ( or is it that you simply enjoy the revneue cut ). Whether it is supplied by an outsourcer or not is not my issue. Your issue is to have a happy customer after all we both know that it is far easier to keep an existing customer than acquire a new one. Link to comment Share on other sites More sharing options...
someone in my head Posted March 31, 2011 Share Posted March 31, 2011 Please note that Owlstalk is an unofficial forum and not an official communication method to contact the club. It is when you want to try and sell us something.... Link to comment Share on other sites More sharing options...
Weshallovercome Posted March 31, 2011 Share Posted March 31, 2011 Please note that Owlstalk is an unofficial forum and not an official communication method to contact the club. Whilst I do read and participate on Owlstalk (along with others), I do so mores as a fan than an employee of the club. There's an official way to report problems with Wednesday Player - that's to use the 'Contact Us' link at the bottom of the Wednesday Player site. That said, we are aware of the problems the other night with the free services not working (note the issue was with free services that anyone can access without a subscription and not the premium subscription services that you pay for), We've reported it to the service providers and await a response. Please do ALWAYS use the contact us link on the Wednesday Player site to report any problems you have because that helps us by compiling a report that we can use to demonstrate ongoing errors - something we can't do when you post on Owlstalk about it and expect a response from 'the club' (rather than the service providers who are the ones responsible). I used the 'contact us' facility the other week when I canceled my subscription. Since the switch to Player from Wednesday World the service has beaten all records in crapness........I've had serious listening issues with at least 50% of games this season. Any idea why it's become worse than usual, James?...........I dont particularly want to cancel it as it's the only way I can listen to games, but I refused to be taken the wee wee out of . Link to comment Share on other sites More sharing options...
Weshallovercome Posted March 31, 2011 Share Posted March 31, 2011 (edited) I used the 'contact us' facility the other week when I canceled my subscription. Since the switch to Player from Wednesday World the service has beaten all records in crapness........I've had serious listening issues with at least 50% of games this season. Any idea why it's become worse than usual, James?...........I dont particularly want to cancel it as it's the only way I can listen to games, but I refuse to be taken the wee wee out of . Edited March 31, 2011 by Weshallovercome Link to comment Share on other sites More sharing options...
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