markg Posted February 6, 2022 Share Posted February 6, 2022 Has anyone been able to renew their season tickets online. I get to the payment stage and each time it says error - payment process was not completed. Tried different cards, but same issue Link to comment Share on other sites More sharing options...
torryowl Posted February 6, 2022 Share Posted February 6, 2022 Just now, markg said: Has anyone been able to renew their season tickets online. I get to the payment stage and each time it says error - payment process was not completed. Tried different cards, but same issue happened to me mate ,i had to go down to office to renew and mentioned i couldnt do it on line and the lad just shrugged his shoulders and couldnt say why . Link to comment Share on other sites More sharing options...
markg Posted February 6, 2022 Author Share Posted February 6, 2022 Just now, torryowl said: happened to me mate ,i had to go down to office to renew and mentioned i couldnt do it on line and the lad just shrugged his shoulders and couldnt say why . Ok - thanks mate. I'll give them a ring tomorrow. Just tried it again and this time it says my seats are already occupied Link to comment Share on other sites More sharing options...
akbuk Posted February 6, 2022 Share Posted February 6, 2022 34 minutes ago, markg said: Has anyone been able to renew their season tickets online. I get to the payment stage and each time it says error - payment process was not completed. Tried different cards, but same issue Your card date expiry should contain 4 digits not the lsst 2 Link to comment Share on other sites More sharing options...
markg Posted February 6, 2022 Author Share Posted February 6, 2022 12 minutes ago, akbuk said: Your card date expiry should contain 4 digits not the lsst 2 Cheers pal. I thought it was that initially but i did put the full 4 year digits in. Link to comment Share on other sites More sharing options...
Tankiano Posted February 7, 2022 Share Posted February 7, 2022 21 hours ago, markg said: Has anyone been able to renew their season tickets online. I get to the payment stage and each time it says error - payment process was not completed. Tried different cards, but same issue It was the same for me earlier. It wouldn’t accept my Debit card but Credit Card was fine. Got a nice surprise too as I’d forgotten about the £110 credit from my refund for the other season Link to comment Share on other sites More sharing options...
musingowl Posted February 7, 2022 Share Posted February 7, 2022 21 hours ago, markg said: Has anyone been able to renew their season tickets online. I get to the payment stage and each time it says error - payment process was not completed. Tried different cards, but same issue Happened to a mate of mine, tried several different cards. Ended up having to phone em (and they made a pigs ear of that too). Possibly a VISA issue, frustrating when it happens. Link to comment Share on other sites More sharing options...
Stockyowl Posted February 7, 2022 Share Posted February 7, 2022 Same issue here, they (the bank) say the problem lies with SWFC and I should contact them, they need to enable "verified by visa" A bit difficult at 8.30pm on Monday night when you're trying to renew. Link to comment Share on other sites More sharing options...
markg Posted February 7, 2022 Author Share Posted February 7, 2022 7 minutes ago, Stockyowl said: Same issue here, they (the bank) say the problem lies with SWFC and I should contact them, they need to enable "verified by visa" A bit difficult at 8.30pm on Monday night when you're trying to renew. I got mine sorted today by the ticket office. I phoned up and was number 30 in the queue, so emailed them. Someone called me back. When they emailed back they said that as I'd emailed before the deadline then they'd honour the deadline price. I'd give them an email mate, explain what happened and I'm sure that they'll stick to the same price. They were really helpful. They said that a lot of people had issues with they payment stage. Link to comment Share on other sites More sharing options...
twolaptops Posted February 7, 2022 Share Posted February 7, 2022 I believe VISA have introduced further protection methods for the card user when purchasing online BUT the seller has to make adjustments to their system so the purchase is verified........... Link to comment Share on other sites More sharing options...
OhForAnotherShez Posted February 7, 2022 Share Posted February 7, 2022 6 minutes ago, markg said: They said that a lot of people had issues with they payment stage. it's extra security from your bank............... they think it may be a scam Link to comment Share on other sites More sharing options...
markg Posted February 7, 2022 Author Share Posted February 7, 2022 1 hour ago, OhForAnotherShez said: it's extra security from your bank............... they think it may be a scam Link to comment Share on other sites More sharing options...
Salli Posted February 7, 2022 Share Posted February 7, 2022 Same issue for me. They try and coerce us into buying early tickets, then won't accept the money Gotta love this club Link to comment Share on other sites More sharing options...
markg Posted February 7, 2022 Author Share Posted February 7, 2022 4 minutes ago, Salli said: Same issue for me. They try and coerce us into buying early tickets, then won't accept the money Gotta love this club give me your money okay here is my money sorry we can’t accept your money the ticket office were really helpful when I got in touch with them. I’m sure they’d honour the early bird price if you tell them what happened Link to comment Share on other sites More sharing options...
bobness Posted February 7, 2022 Share Posted February 7, 2022 23 hours ago, torryowl said: the lad just shrugged his shoulders and couldnt say why . A bit weird that the kid behind the counter in the club shop wasn't familiar with the ins and outs of programming and payment processing... Link to comment Share on other sites More sharing options...
Salli Posted February 7, 2022 Share Posted February 7, 2022 3 minutes ago, markg said: give me your money okay here is my money sorry we can’t accept your money the ticket office were really helpful when I got in touch with them. I’m sure they’d honour the early bird price if you tell them what happened Yeah just emailed them mate to make (fairly) sure Link to comment Share on other sites More sharing options...
everydayiswednesday Posted February 7, 2022 Share Posted February 7, 2022 Friend had similar problem. Rang ticket office today 14th in queue, on phone 1hr 20mins!!! Link to comment Share on other sites More sharing options...
Salli Posted February 7, 2022 Share Posted February 7, 2022 Just now, everydayiswednesday said: Friend had similar problem. Rang ticket office today 14th in queue, on phone 1hr 20mins!!! This is the issue, I'm super busy tomorrow so hopefully they'll ring me. In fairness their auto reply says my email acts as intent to purchase and so the price is held Link to comment Share on other sites More sharing options...
everydayiswednesday Posted February 7, 2022 Share Posted February 7, 2022 1 minute ago, Salli said: This is the issue, I'm super busy tomorrow so hopefully they'll ring me. In fairness their auto reply says my email acts as intent to purchase and so the price is held I think you will be ok under the circumstances. Any problems ask to speak to ticket office manager. 1 Link to comment Share on other sites More sharing options...
Rev Owl Posted February 8, 2022 Share Posted February 8, 2022 Had the same issue when I tried to renew online before Christmas. Went down to ticket office, all done in 2 minutes. If you can go in person, I'd advise it. Link to comment Share on other sites More sharing options...
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