Mr. Tom Posted September 7, 2021 Share Posted September 7, 2021 Sounds very much like an issue at the club end - but on the offchance, just in case you’ve tried to ‘add to basket’ too many times and/or something has gone wrong with your browser/mouse clicks etc, I’d also try deleting your browser cookies cache. In rare cases it might be registering that you’ve tried to add like a dozen tickets to your basket, cumulatively, one at a time over multiple subsequent goes, or whatever. Seems unlikely here as you’d clearly had this issue from the start, but worth a go. Bear in mind clearing your cookie cache will also delete any logins, passwords etc stored in the browser, so write down any you’re unsure of before you do it. Link to comment Share on other sites More sharing options...
Kevan Posted September 7, 2021 Author Share Posted September 7, 2021 14 minutes ago, kirksandallowl said: This 18 minutes ago, Doghouse Daz said: If you haven't a season ticket or membership, general sale is on Friday 10th. Probably why that error code is coming up. Try again on Friday. Yes guys I think this is the problem! I seem to recall having the same problem for the first home match of the season and the problem resolves itself when they go on general sale. You would think that the system response would say something a little more intelligent, such as "tickets are not yet on general sale" !! Link to comment Share on other sites More sharing options...
Doghouse Daz Posted September 7, 2021 Share Posted September 7, 2021 3 minutes ago, Kevan said: Yes guys I think this is the problem! I seem to recall having the same problem for the first home match of the season and the problem resolves itself when they go on general sale. You would think that the system response would say something a little more intelligent, such as "tickets are not yet on general sale" !! Yep, terrible this new ticketing site. I'd much rather travel down and use the ticket office. Or potg if I'm taking more of the grandkids. Link to comment Share on other sites More sharing options...
Pablo Bonvin Posted September 7, 2021 Share Posted September 7, 2021 2 hours ago, Kevan said: Is anyone able to help with this "error message" I'm getting on the ticket site. I'm purchasing an Over The quantity of tickets owned by Kevan **** exceeds limit set by SWFC. To resolve, click 'Assign owners' and assign some of the tickets to other owners. Your surname has fallen foul of the Owlstalk swear filter? 1 Link to comment Share on other sites More sharing options...
Kevan Posted September 7, 2021 Author Share Posted September 7, 2021 51 minutes ago, Pablo Bonvin said: Your surname has fallen foul of the Owlstalk swear filter? No I starred it out so not to be identified. Link to comment Share on other sites More sharing options...
ANDY Posted September 7, 2021 Share Posted September 7, 2021 1 hour ago, Kevan said: You would think that the system response would say something a little more intelligent, such as "tickets are not yet on general sale" !! you mean like this bit on the OS ticket details section 1 Link to comment Share on other sites More sharing options...
helmut_rooster Posted September 7, 2021 Share Posted September 7, 2021 3 hours ago, Kevan said: Is anyone able to help with this "error message" I'm getting on the ticket site. I'm purchasing an Over 65 ticket for myself (my date of birth is clearly shown in my personal details, and has been for over 25 years so proving my age) and the website gives the response " The quantity of tickets owned by Kevan **** exceeds limit set by SWFC. To resolve, click 'Assign owners' and assign some of the tickets to other owners. As I'm only buying one ticket, the message doesn't make sense. Has anyone else come across this issue and found a way to resolve it? Kick it in the bôllox and try again Link to comment Share on other sites More sharing options...
Kevan Posted September 7, 2021 Author Share Posted September 7, 2021 1 hour ago, ANDY said: you mean like this bit on the OS ticket details section That's all very well, but if you just sign straight in to the ticket website, you don't see those details. Surely a response from the system stating that tickets are not yet on general sale, but will be on a given date, would be helpful. Just another example of the management of the supporter / customer interface not working as it should. 2 Link to comment Share on other sites More sharing options...
markg Posted September 8, 2021 Share Posted September 8, 2021 7 hours ago, helmut_rooster said: Kick it in the bôllox and try again It should surely say that when you try and book it rather then the generic error message. Or, better still, the system knows membership status etc so just don’t show it as an option to purchase 1 Link to comment Share on other sites More sharing options...
markg Posted September 8, 2021 Share Posted September 8, 2021 6 hours ago, Kevan said: That's all very well, but if you just sign straight in to the ticket website, you don't see those details. Surely a response from the system stating that tickets are not yet on general sale, but will be on a given date, would be helpful. Just another example of the management of the supporter / customer interface not working as it should. Absolutely Link to comment Share on other sites More sharing options...
Mr Meadows Posted September 8, 2021 Share Posted September 8, 2021 Sites poo , wanted 2 seats on a certain row, but I can’t buy them as it leaves one spare seat at side 1 Link to comment Share on other sites More sharing options...
Watto Posted September 8, 2021 Share Posted September 8, 2021 Why are they making it so late for general sale ? It's not like they are going to sell out a week before the game , didn't it used to be about 3 weeks for all home games ? Link to comment Share on other sites More sharing options...
S25OWL Posted September 8, 2021 Share Posted September 8, 2021 (edited) 13 hours ago, Kevan said: Is anyone able to help with this "error message" I'm getting on the ticket site. I'm purchasing an Over 65 ticket for myself (my date of birth is clearly shown in my personal details, and has been for over 25 years so proving my age) and the website gives the response " The quantity of tickets owned by Kevan **** exceeds limit set by SWFC. To resolve, click 'Assign owners' and assign some of the tickets to other owners. As I'm only buying one ticket, the message doesn't make sense. Has anyone else come across this issue and found a way to resolve it? I had a similar issue and it was the date of birth not being set correctly even though it was displayed - also there was a fault on the system and it wouldn't allow you to set it - I messages the SWFC account on twitter and they sorted it within 10 minutes and I was able to change the DOB and then order the relevant ticket - hope that helps Edited September 8, 2021 by S25OWL Link to comment Share on other sites More sharing options...
S25OWL Posted September 8, 2021 Share Posted September 8, 2021 if not that then definitely need to assign a Client ID to the tickets being purchased Link to comment Share on other sites More sharing options...
Mollymae's Dad Posted September 8, 2021 Share Posted September 8, 2021 i was on earlier this week, there werent any tickets available for any of the games coming up including home games Bonkers! The impulse has gone now, i've spent my 30 quid on wine 1 Link to comment Share on other sites More sharing options...
Guest Grandad Posted September 8, 2021 Share Posted September 8, 2021 It might be because your first name looks too much like Kaven? Link to comment Share on other sites More sharing options...
@owlstalk Posted September 8, 2021 Share Posted September 8, 2021 1 hour ago, Mr Meadows said: Sites poo , wanted 2 seats on a certain row, but I can’t buy them as it leaves one spare seat at side Its the same in most venues for most things now that mate Owlstalk Shop Link to comment Share on other sites More sharing options...
Guest mrbluesky Posted September 8, 2021 Share Posted September 8, 2021 22 minutes ago, @owlstalk said: Its the same in most venues for most things now that mate For football, it isn't, I've been told they are going to deactivate this on the website due to the amount of complaints, I could understand it if we sold out, just to add you can go to the TO and buy singles. Madness. Link to comment Share on other sites More sharing options...
Guest mrbluesky Posted September 8, 2021 Share Posted September 8, 2021 1 hour ago, Mr Meadows said: Sites poo , wanted 2 seats on a certain row, but I can’t buy them as it leaves one spare seat at side Whoever thought this was a good idea want's, well you know what! Link to comment Share on other sites More sharing options...
@owlstalk Posted September 8, 2021 Share Posted September 8, 2021 1 minute ago, mrbluesky said: For football, it isn't, I've been told they are going to deactivate this on the website due to the amount of complaints, I could understand it if we sold out, just to add you can go to the TO and buy singles. Madness. Ah cool that’s a good outcome then Owlstalk Shop Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now