Ian Posted June 22, 2021 Share Posted June 22, 2021 Couldn’t figure out what was what on the web site so had a trip down to S6 earlier to sort things out for me, my son and my mum and dad. Start with mine I said, should be the most straight forward.....asked for my ID number which I gave, confirmed my name and the conversation then went something like this ”did you have a season ticket last year” ”yes” ”are you sure”...as he looks blankly at the screen in front of him “yes, I’ve got a 15 year season ticket” looks at me with disbelief.....”or a 10 year one depending on how you want to call it” even bigger look of disbelief ”you do know about the 10/15 year season tickets don’t you “no, I think you need to speak to a manager” get passed on to someone else serving who was very helpful and at least knew about the 15 year deal but couldn’t help because “all the multi year season ticket holders will get a call from a manager at some point to sort things out” the other 3 were sorted without too much hassle although my request to move the ticket credits on my mum and dads accounts to shop credits was politely declined. I then asked to spend somewhere between £500 and £1k renewing 2 x car park passes......person who does that is still on furlough so that money, with no cost for the club is still in my account. oh, one last question.....”Bristol City tickets” ”you’ll have to ask the manager when he rings you” 1 Link to comment Share on other sites More sharing options...
Teddy Nickelarse Posted June 22, 2021 Share Posted June 22, 2021 What a mess. 1 Link to comment Share on other sites More sharing options...
Rotherham Owl Posted June 22, 2021 Share Posted June 22, 2021 You bought a 10 year season ticket? I didnt think anyone did. 1 5 Link to comment Share on other sites More sharing options...
WalthamOwl Posted June 22, 2021 Share Posted June 22, 2021 Dear me. Not great that. Link to comment Share on other sites More sharing options...
Guest Posted June 22, 2021 Share Posted June 22, 2021 14 minutes ago, Ian said: Couldn’t figure out what was what on the web site so had a trip down to S6 earlier to sort things out for me, my son and my mum and dad. Start with mine I said, should be the most straight forward.....asked for my ID number which I gave, confirmed my name and the conversation then went something like this ”did you have a season ticket last year” ”yes” ”are you sure”...as he looks blankly at the screen in front of him “yes, I’ve got a 15 year season ticket” looks at me with disbelief.....”or a 10 year one depending on how you want to call it” even bigger look of disbelief ”you do know about the 10/15 year season tickets don’t you “no, I think you need to speak to a manager” get passed on to someone else serving who was very helpful and at least knew about the 15 year deal but couldn’t help because “all the multi year season ticket holders will get a call from a manager at some point to sort things out” the other 3 were sorted without too much hassle although my request to move the ticket credits on my mum and dads accounts to shop credits was politely declined. I then asked to spend somewhere between £500 and £1k renewing 2 x car park passes......person who does that is still on furlough so that money, with no cost for the club is still in my account. oh, one last question.....”Bristol City tickets” ”you’ll have to ask the manager when he rings you” To be fair the release statement for season tickets in respect of multi-year ticket holders does say: Multi Year Season Ticket holders from 2021/22 onwards will have your ticket renewed by the Ticket Office and no further action is required. Turning down up to £1,000 for the car park passes just because someone is off isn't great though is it. I can't imagine it's that much of a technical job that would take too much to be trained up on if the one person capable of it has been furloughed. As for the Bristol City tickets, beyond a joke how long that has taken. Link to comment Share on other sites More sharing options...
WalthamOwl Posted June 22, 2021 Share Posted June 22, 2021 10 year season ticket 3 Link to comment Share on other sites More sharing options...
Inspector Lestrade Posted June 22, 2021 Share Posted June 22, 2021 3 minutes ago, Rotherham Owl said: You bought a 10 year season ticket? I didnt think anyone did. Half of the Rotherham Owls have one 4 Link to comment Share on other sites More sharing options...
Guest Therealrealist Posted June 22, 2021 Share Posted June 22, 2021 1 minute ago, Inspector Lestrade said: Half of the Rotherham Owls have one That dosnt surprise me..great for the fan an absolute disaster for the club Link to comment Share on other sites More sharing options...
Inspector Lestrade Posted June 22, 2021 Share Posted June 22, 2021 1 minute ago, Therealrealist said: That dosnt surprise me..great for the fan an absolute disaster for the club Oh stop whinging just for once... Moan in this ear, whinge in this ear... gripe, gripe gripe. Smile for christ sakes 1 Link to comment Share on other sites More sharing options...
Dick_Turpin Posted June 22, 2021 Share Posted June 22, 2021 17 minutes ago, Inspector Lestrade said: Oh stop whinging just for once... Moan in this ear, whinge in this ear... gripe, gripe gripe. Smile for christ sakes Rejoice Link to comment Share on other sites More sharing options...
Manwë Posted June 22, 2021 Share Posted June 22, 2021 "In future, consider buying a 10 year parking ticket" 8 Link to comment Share on other sites More sharing options...
apswfcowl Posted June 22, 2021 Share Posted June 22, 2021 29 minutes ago, Inspector Lestrade said: Half of the Rotherham Owls have one Have they booked the bus for the full 10 years? 3 Link to comment Share on other sites More sharing options...
flo Posted June 23, 2021 Share Posted June 23, 2021 If you have a ten year season ticket what is there to sort out surely you can just turn up? 1 Link to comment Share on other sites More sharing options...
quinnssweetshop Posted June 23, 2021 Share Posted June 23, 2021 Shambolic And Furlough is now no excuse. Much credit to @Ian and his family for being such loyal fans. 2 1 Link to comment Share on other sites More sharing options...
Popular Post Bakewell Owl Posted June 23, 2021 Popular Post Share Posted June 23, 2021 I went down on Saturday, website says open at 9.00 am, got there at 8.50am, no mean feat from Bakewell after a Friday night drowning my England V's Jocks sorrows. Sign on door says open at 10.00am, so Mrs Bakewell Owl suggests an hour of retail therapy in the retail park up Halifax Road. One hour later having trashed TK Max and spent a mortgage on handbags I didn't know we needed I was back at the ground 23rd in the queue. Spent the next 40 mins playing mind games with myself as to when I would reach one of the three people sorting tickets, compared to the person the same number from the front as me in the queue for the shop, queuing for the two people attending to the tills.' I lost the slow motion race. Eventually reach the nice lady who couldn't have tried to be more helpful. However I reached a significant age during lockdown which meant the price changed, I had also decided that as I had spent the last three seasons moaning that I couldn't see the Lep, due to my eye sight failing that I would leave the rest of the family in their season tickets on the Kop and make the dreaded move to the South Stand. So a combination of moving my son into my old end of row seat on the Kop, moving me to the South and then a change in age category was a step too far. But do you know, what the lady helping me (lets call her Kath) couldn't have been more helpful, explaining that the new ticketing system had its quirks and foibles, and that after doing the spade work a quick call on Monday morning and it's all sorted. Good people doing a difficult job, at a difficult time with a new system and keeping calm should be commended. the upshot - Mrs Bakewell Owl likes the new handbags, and I have ticket close enough to the Directors Box to be able to shout abuse at the board, I can see both goals and I can stick my earphones in and listen to old punk and pass into my dotage amongst the rest of the bewildered get ready South Standers 6 1 16 Link to comment Share on other sites More sharing options...
Drewswfc Posted June 23, 2021 Share Posted June 23, 2021 I had to nip in the shop because my young'uns ticket had gone up to under 17 price so there was £75 difference to pay. I said take it of my credits or off the £150ish you owe me from the season before, he replied with "we can't do that at the moment but will be able to do so soon, so do you want pay the £75 now?" I just looked at him in disbelief and shook my head. Now I've got to wait for a phone call but I just could believe the club asked me for more money when they've owed me £150 for over a year and now they owe me another £100. This ticketing system been in place over a year now and it seems to me like it's absolute crap or the staff haven't been taught how to use it. 1 Link to comment Share on other sites More sharing options...
morganowl Posted June 23, 2021 Share Posted June 23, 2021 anyone who purchased a 10 year/15 year season ticket took a risk , nobody has say in 10 years you will be still here or fit enough to go . if you paid it then stop moaning you will get it sorted 1 Link to comment Share on other sites More sharing options...
areNOTwhatTHEYseem Posted June 23, 2021 Share Posted June 23, 2021 1 hour ago, Drewswfc said: I had to nip in the shop because my young'uns ticket had gone up to under 17 price so there was £75 difference to pay. I said take it of my credits or off the £150ish you owe me from the season before, he replied with "we can't do that at the moment but will be able to do so soon, so do you want pay the £75 now?" I just looked at him in disbelief and shook my head. Now I've got to wait for a phone call but I just could believe the club asked me for more money when they've owed me £150 for over a year and now they owe me another £100. This ticketing system been in place over a year now and it seems to me like it's absolute crap or the staff haven't been taught how to use it. Jesus, that's poor. To ask for more money when they still owe you is really shoddy customer care. Unfortunately, it'll be the frontline staff who end up dealing with people's frustrations at such treatment, which is really unfair. 3 Link to comment Share on other sites More sharing options...
@owlstalk Posted June 23, 2021 Share Posted June 23, 2021 Question - if the person who does the car park renewals leaves or dies what then? 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
Gob_Bluth Posted June 23, 2021 Share Posted June 23, 2021 £1k for two car parking passes Not sure if this is the going rate for parking or if I'm out of touch having not had a car for 5+ years Link to comment Share on other sites More sharing options...
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