marshy Posted December 31, 2020 Share Posted December 31, 2020 The thing is, everytime there's a briefing etc it's on the main a fan bashing exercise. Today old Pulis had a dose too, but in the main it's the fans every time. You can only hit a dog so long before it eventually bites back. 3 Link to comment Share on other sites More sharing options...
@owlstalk Posted December 31, 2020 Author Share Posted December 31, 2020 Today he's called us bad customers and that he's the one losing money whilst we just buy tickets as though it's a movie Fair enough But if that's the case why is he then going on to say 'what are the critics doing for the club'? We're customers mate - we just buy tickets according to you The manager of Cineworld doesn't message people back who leave reviews on facebook saying cineworlds toilets were dirty and the staff were too slow selling the hotdogs and popcorn and shouting at them "WELL WHAT ARE YOU DOING FOR THE CINEMA?" Can't have it both ways I have zero issues if Chansiri sees us as simply money touting customers simply buying tickets - that's fine - but don't then come to us saying we're not doing our bit when we're buying tickets to the new Star Wars film, hotdogs, popcorn and set up direct debits for cineworld cards FFS 5 Owlstalk Shop Link to comment Share on other sites More sharing options...
marshy Posted December 31, 2020 Share Posted December 31, 2020 In the fan bashing briefing, he made mention a number of times as to manager buying into our "philosophy" can anyone please inform me as to what ours is? or did he mean identity? either way what is it? seriously, because I don't know. 1 Link to comment Share on other sites More sharing options...
@owlstalk Posted December 31, 2020 Author Share Posted December 31, 2020 Just now, marshy said: In the fan bashing briefing, he made mention a number of times as to manager buying into our "philosophy" can anyone please inform me as to what ours is? or did he mean identity? either way what is it? seriously, because I don't know. More importantly why does he stick to it when the last 6 years have been a constant downward trajectory? 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
Nero Posted December 31, 2020 Share Posted December 31, 2020 He was a narcissistic ill informed poor little rich boy yesterday. He didnt respect us as fans yesterday. He couldnt keep his stupid opinions to himself yesterday. Today he just did what he does. Hes still the owner. We cant cancel him. Link to comment Share on other sites More sharing options...
marshy Posted December 31, 2020 Share Posted December 31, 2020 Just now, @owlstalk said: More importantly why does he stick to it when the last 6 years have been a constant downward trajectory? True, but what is it we're sticking to? philosphy? Link to comment Share on other sites More sharing options...
@owlstalk Posted December 31, 2020 Author Share Posted December 31, 2020 Just now, marshy said: True, but what is it we're sticking to? philosphy? Philosophy/Approach/Strategy etc Whatever it's called we shouldn't be sticking to it given that on a day by day, week by week, month by month, year by year basis it's gone completely wrong and failed Owlstalk Shop Link to comment Share on other sites More sharing options...
owlinexile Posted December 31, 2020 Share Posted December 31, 2020 So I guess that means people aren't getting their season ticket refund then... 1 Link to comment Share on other sites More sharing options...
modboy Posted December 31, 2020 Share Posted December 31, 2020 (edited) I said back at the time of refunds if they had offered me tickets in lieu vouchers I would have left my money in the club and used them for future matches. As it was club credit instead each match in theory was worth half/ a third of its current value if you used towards pay on the gate equivalent. Edited December 31, 2020 by modboy 1 Link to comment Share on other sites More sharing options...
marshy Posted December 31, 2020 Share Posted December 31, 2020 1 minute ago, @owlstalk said: Philosophy/Approach/Strategy etc Whatever it's called we shouldn't be sticking to it given that on a day by day, week by week, month by month, year by year basis it's gone completely wrong and failed So our new manager and any players we buy / loan must by into what's failing? Just so odd it's unreal, it really is. Link to comment Share on other sites More sharing options...
Guest Grandad Posted December 31, 2020 Share Posted December 31, 2020 10 minutes ago, @owlstalk said: Today he's called us bad customers and that he's the one losing money whilst we just buy tickets as though it's a movie Fair enough But if that's the case why is he then going on to say 'what are the critics doing for the club'? We're customers mate - we just buy tickets according to you The manager of Cineworld doesn't message people back who leave reviews on facebook saying cineworlds toilets were dirty and the staff were too slow selling the hotdogs and popcorn and shouting at them "WELL WHAT ARE YOU DOING FOR THE CINEMA?" Can't have it both ways I have zero issues if Chansiri sees us as simply money touting customers simply buying tickets - that's fine - but don't then come to us saying we're not doing our bit when we're buying tickets to the new Star Wars film, hotdogs, popcorn and set up direct debits for cineworld cards FFS Speak for yourself I watched Inception for the first time over Christmas and thought it was absoutely rubbish. I have already started to source capital to do a remake of it (starrig Martin Freeman and Ricky Gervais) and I'm approaching Tarantino to direct it. I feel its necessary to put this in place before criticising the film on social media Link to comment Share on other sites More sharing options...
Guest The Claw Posted December 31, 2020 Share Posted December 31, 2020 so then, this leads to the season ticket refund, we wont see it full stop. Link to comment Share on other sites More sharing options...
@owlstalk Posted December 31, 2020 Author Share Posted December 31, 2020 Just now, marshy said: So our new manager and any players we buy / loan must by into what's failing? Just so odd it's unreal, it really is. It would be great if we could hear what it is Owlstalk Shop Link to comment Share on other sites More sharing options...
@owlstalk Posted December 31, 2020 Author Share Posted December 31, 2020 2 minutes ago, The Claw said: so then, this leads to the season ticket refund, we wont see it full stop. Chansiri blamed the change of software that happened months and months and months ago That's not the reason the season ticket refunds are taking so long It's the fact that there's only one kid making outbound calls to fans, during office hours when people are at work That's the issue 9000 refunds One kid calling During office hours So your contact rate is gonna what - maybe 2 successful calls per hour? That'd be 16 people a day sorted with refunds? Out of 9000 (fag packet maths but I used to be an operations manager in call centres so know what i"m talking about) 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
marshy Posted December 31, 2020 Share Posted December 31, 2020 I'm off to stare at the washer. Things might become clearer. Link to comment Share on other sites More sharing options...
Guest Grandad Posted December 31, 2020 Share Posted December 31, 2020 1 minute ago, @owlstalk said: Chansiri blamed the change of software that happened months and months and months ago That's not the reason the season ticket refunds are taking so long It's the fact that there's only one kid making outbound calls to fans, during office hours when people are at work That's the issue 9000 refunds One kid calling Thats not the problem at all Its our selfish fans not answering the calls. The club have said it themselves on email Link to comment Share on other sites More sharing options...
Guest The Claw Posted December 31, 2020 Share Posted December 31, 2020 1 minute ago, @owlstalk said: Chansiri blamed the change of software that happened months and months and months ago That's not the reason the season ticket refunds are taking so long It's the fact that there's only one kid making outbound calls to fans, during office hours when people are at work That's the issue 9000 refunds One kid calling ok mr dc, what next billy bulshiter Link to comment Share on other sites More sharing options...
Kopparberg Posted December 31, 2020 Share Posted December 31, 2020 It’s quote of the day for me. I have been a poo customer to be fair. I’ve only ever bought one season ticket for my own arse and my two eyeballs. I should’ve bought a row at least. 1 Link to comment Share on other sites More sharing options...
Paul.. Posted December 31, 2020 Share Posted December 31, 2020 TBH I somewhat agree with the point he's making, but him making the point is really tone deaf and bad PR and he should have kept his thought on it to himself. 1 1 Link to comment Share on other sites More sharing options...
@owlstalk Posted December 31, 2020 Author Share Posted December 31, 2020 12 minutes ago, Grandad said: ts our selfish fans not answering the calls. Anyone who doesn't stop working whilst at work, to get out their mobile phone (that their bosses have told them they aren't allowed to use) to answer a phone from a mysterious number they've never been called from before is pure scum 1 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
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