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Chansiri on fans wanting season ticket refunds "sometimes they act like a customer or maybe worse than a customer"


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30 minutes ago, poite said:

Ive said before that I'm a life long wednesday fan who lives in Leicester. About 3miles from King Power stadium. 

 

Whilst Chansiri owns this football club I'm finding it impossible to make the trip up to Sheffield to bring my five year old son up as an owl. Leicester are a lovely club with wonderful owners. I never imagined I'd ever even think about my son being anything other than an owl but Chansiri has changed that. 

I'm the same, taken my lad a few times to Hillsborough, the football has been so dire he's not interested anymore.

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32 minutes ago, poite said:

Ive said before that I'm a life long wednesday fan who lives in Leicester. About 3miles from King Power stadium. 

 

Whilst Chansiri owns this football club I'm finding it impossible to make the trip up to Sheffield to bring my five year old son up as an owl. Leicester are a lovely club with wonderful owners. I never imagined I'd ever even think about my son being anything other than an owl but Chansiri has changed that. 

Can you adopt me and get me away from this club for a bit?

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He’s his own worst enemy. 
 

He’s stood up infront of a room of supporters and told us our money barely covers anything! Despite being some of the highest prices in the division. 
 

Few years later and now your basically not a proper fan if you’ve demanded your money back. 
 

Embarrassing listening to him

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No way can Chansiri complain about the support given by our fans

 

Between 19 thousand and 35 thousand fans have been paying some of the highest prices in the country for the past 5 years in support of him and the club. The fact that it has been squandered is 100% not on us 

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2 minutes ago, poite said:

I'm looking forward to the people who come on and defend this nonsense with the classic 'his English isn't great and he didn't mean it like that' 

I think is English isn't Very good and he has been misinterpreted 

Edited by Simon78
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Just now, poite said:

I'm looking forward to the people who come on and defend this nonsense with the classic 'his English isn't great and he didn't mean it like that' 

“He’s just being advised badly”  :laugh:

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There’s an interesting correlation between the way an owner treats the supporters and their response in difficult times such as these. 
 

So, down here the Plymouth owner/Chairman is a lifelong Argyle supporter and regarded as an all round bloody good bloke. When Covid hit, only 3% of supporters asked for refunds for the last two months of the season. They then had about 6500 season ticket renewals for this season, which was up on the previous season and when it transpired that things weren’t going to get fully back to normal as had been hoped, the numbers asking for refunds was even less than last season. 
 

This is what happens when the supporters feel a close bond between a club and themselves. The owner is the figurehead who sets the tone Mr Chansiri and that’s one of the reasons lots of Wednesday supporters, or customers as you see them, wanted their money back. 

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The ticket office/ ticketing system normally handles away ticket sales of over 2,000 every couple of weeks. 

Amazed we can't handle 10,000 refunds in 6 months!

Get the customer to claim their refund by entering onto a secure site their bank details and then refund by bacs.

 

At wednesdayite we issued Bristol City coach refunds before the game was due to take part back to the card used by the purchaser.

We also issued partial refunds to 90% of our car park season ticket holders in about 7 days in June, with most getting refund same day as they gave us bank details . 

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27 minutes ago, 0114 said:

He’s his own worst enemy. 
 

He’s stood up infront of a room of supporters and told us our money barely covers anything! Despite being some of the highest prices in the division. 
 

Few years later and now your basically not a proper fan if you’ve demanded your money back. 
 

Embarrassing listening to him

Theres plenty on here who think 'proper' fans shudnt request their money back

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1 minute ago, pahowl said:

The ticket office/ ticketing system normally handles away ticket sales of over 2,000 every couple of weeks. 

Amazed we can't handle 10,000 refunds in 6 months! 

 


Exactly


I would love to know:

1) How many staff are calling fans

2) What time of day they're calling them

3) What the process is if they ring a number and the fan doesn't answer


 


Owlstalk Shop

 

 

 

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6 minutes ago, @owlstalk said:

 


Exactly


I would love to know:

1) How many staff are calling fans

2) What time of day they're calling them

3) What the process is if they ring a number and the fan doesn't answer

There is only onevstaff member dealing with st refunds

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2 minutes ago, @owlstalk said:

 


Exactly


I would love to know:

1) How many staff are calling fans

2) What time of day they're calling them

3) What the process is if they ring a number and the fan doesn't answer

 

They rang me at about 12.50 on my mobile when I was at work.

I didn't answer so the lady asked me to ring back.

I did and it was all sorted within 5 minutes., they restored the amount to a card, probably made it easier their end.

 

Might have been problems if it was a home number and I didn't get home from work until after the ticket office closed.

Edited by DobbinTheDonkey
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As one of those who forked out on a 10-year season ticket, after 30 years of watching the Owls, I'm rather annoyed at DC's attitude. But what annoys me more, is those fans from the past few years who have defended high walk-up prices. It's put people off, priced people out, how can you defend that? People bang on about the attendances not improving when it's a tenner a game, are missing the point entirely. 

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