gillyno9 Posted July 5, 2021 Share Posted July 5, 2021 I got fed up of waiting and sent the club an email on 29th June (1 full year after first applying) basically told them I was going take them to the small claims court if my refund wasn’t processed within 7 working days. I got a call on Friday and the money refunded. fwiw I was full prepared to take the court option. It wasn’t just bluff. the best email to contact is welisten@swfc.co.uk Hope others are as successful as I was. 1 Link to comment Share on other sites More sharing options...
TheGaffer Posted July 5, 2021 Share Posted July 5, 2021 35 minutes ago, gillyno9 said: I got fed up of waiting and sent the club an email on 29th June (1 full year after first applying) basically told them I was going take them to the small claims court if my refund wasn’t processed within 7 working days. I got a call on Friday and the money refunded. fwiw I was full prepared to take the court option. It wasn’t just bluff. the best email to contact is welisten@swfc.co.uk Hope others are as successful as I was. I sent an email in Friday plus an extra in the post stating I'll be taking them to the smalls claims if don't receive a refund for the £555 they owe from the 20/21. No idea how those of you who haven't received the 19/20 or Bristol City ticket money must feel. Link to comment Share on other sites More sharing options...
Stainless Posted July 6, 2021 Share Posted July 6, 2021 15 hours ago, gillyno9 said: I got fed up of waiting and sent the club an email on 29th June (1 full year after first applying) basically told them I was going take them to the small claims court if my refund wasn’t processed within 7 working days. I got a call on Friday and the money refunded. fwiw I was full prepared to take the court option. It wasn’t just bluff. the best email to contact is welisten@swfc.co.uk Hope others are as successful as I was. I'm struggling to get a response from the enquires address do you have a name for the email you mention? Link to comment Share on other sites More sharing options...
Guest Grandad Posted July 24, 2021 Share Posted July 24, 2021 Link to comment Share on other sites More sharing options...
Essix Blue Posted July 24, 2021 Share Posted July 24, 2021 Still waiting….. Link to comment Share on other sites More sharing options...
Guest Grandad Posted July 24, 2021 Share Posted July 24, 2021 (edited) 13 months since the application deadline for a season ticket refund - for tickets for 2 seasons ago. I still can't believe this is a thing. Surely one of the groups that represents the fans should be taking this up with the club? We start a new season next weekend. Otherwise whats the actual point of a fans representative group? Edited July 24, 2021 by Grandad Link to comment Share on other sites More sharing options...
Essix Blue Posted July 24, 2021 Share Posted July 24, 2021 27 minutes ago, Grandad said: 13 months since the application deadline for a season ticket refund - for tickets for 2 seasons ago. I still can't believe this is a thing. Surely one of the groups that represents the fans should be taking this up with the club? We start a new season next weekend. Otherwise whats the actual point of a fans representative group? The new excuse will be… ’yeh but the ticket office staff are busy selling tickets now’ Link to comment Share on other sites More sharing options...
full fathom five Posted July 24, 2021 Share Posted July 24, 2021 Still waiting Link to comment Share on other sites More sharing options...
@owlstalk Posted July 24, 2021 Share Posted July 24, 2021 42 minutes ago, Grandad said: 13 months since the application deadline for a season ticket refund - for tickets for 2 seasons ago. I still can't believe this is a thing. Surely one of the groups that represents the fans should be taking this up with the club? We start a new season next weekend. Otherwise whats the actual point of a fans representative group? Ask @SWFC Trust Owlstalk Shop Link to comment Share on other sites More sharing options...
full fathom five Posted July 24, 2021 Share Posted July 24, 2021 (edited) 51 minutes ago, full fathom five said: Still waiting As are the 4 others that used to go with me are. Edited July 24, 2021 by full fathom five Link to comment Share on other sites More sharing options...
bladeshater Posted July 24, 2021 Share Posted July 24, 2021 Are people still waiting for cash refunds because I thought all refunds had gone on to accounts for credits Link to comment Share on other sites More sharing options...
Ian Posted July 24, 2021 Share Posted July 24, 2021 2 hours ago, Grandad said: 13 months since the application deadline for a season ticket refund - for tickets for 2 seasons ago. I still can't believe this is a thing. Surely one of the groups that represents the fans should be taking this up with the club? We start a new season next weekend. Otherwise whats the actual point of a fans representative group? Unless Ive misread it it was one of the fans groups representatives that suggested to Chansiri not to give refunds and give credits instead so not sure they'd be up for chasing refunds. The representative group has most of the same people who are happy to get a chance to sit in a room with Chansiri and not rock the boat too much Link to comment Share on other sites More sharing options...
mogbad Posted July 24, 2021 Share Posted July 24, 2021 26 minutes ago, bladeshater said: Are people still waiting for cash refunds because I thought all refunds had gone on to accounts for credits I think that’s an option for those still waiting to take up but I don’t believe it’s done automatically. Link to comment Share on other sites More sharing options...
markg Posted July 24, 2021 Share Posted July 24, 2021 2 hours ago, Grandad said: 13 months since the application deadline for a season ticket refund - for tickets for 2 seasons ago. I still can't believe this is a thing. Surely one of the groups that represents the fans should be taking this up with the club? We start a new season next weekend. Otherwise whats the actual point of a fans representative group? Agree. Still haven't received mine for 19/20. I think that the supporters group should have raised this but for some reason, they jumped straight on the 20/21 refund totally ignoring the fact that most still hadn't received one for 19/20. 2 Link to comment Share on other sites More sharing options...
bladeshater Posted July 24, 2021 Share Posted July 24, 2021 Just now, mogbad said: I think that’s an option for those still waiting to take up but I don’t believe it’s done automatically. I was under the impression that it had been done automatically a couple of weeks ago Link to comment Share on other sites More sharing options...
markg Posted July 24, 2021 Share Posted July 24, 2021 31 minutes ago, bladeshater said: Are people still waiting for cash refunds because I thought all refunds had gone on to accounts for credits Still waiting for a cash refund for 19/20 yes mate. 1 Link to comment Share on other sites More sharing options...
BIG D Posted July 24, 2021 Share Posted July 24, 2021 Bad customers 3 Link to comment Share on other sites More sharing options...
Guest Grandad Posted July 24, 2021 Share Posted July 24, 2021 46 minutes ago, bladeshater said: Are people still waiting for cash refunds because I thought all refunds had gone on to accounts for credits That's for last season mate We are talking about the season before Link to comment Share on other sites More sharing options...
Ozzie Posted July 24, 2021 Share Posted July 24, 2021 Me and 5 others I go with still waiting for refunds for 19/20 and last season too! Called in the shop 2 wks ago and couldn't be given any idea when we would be reimbursed , shocking treatment of the loyal fan base! Link to comment Share on other sites More sharing options...
owlsdreamer Posted July 24, 2021 Share Posted July 24, 2021 1 hour ago, full fathom five said: As are the 4 others that used to go with me are. As am I and 3 others shambolic 1 Link to comment Share on other sites More sharing options...
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