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2 minutes ago, Ian said:

Taking legal action through the small claims court is a waste of time. This would only be a worthwhile exercise if the club were denying that they owed you the money.....and they aren’t, they are just taking their time paying it.

 

the judgement would just be confirmation of what is agreed and would have cost you money.

 

in theory you could then get bailiffs to collect the money or goods to the value of from the club to cover what you are owed but by the time this process has played out things will have come to a head one way or the other anyway and you’ll possibly have spent more than you are due

They are denying they owe the money for 20/21. They are insisting we take a credit for the amount owing and refusing to give a cash refund option. They have cited in writing to my CC company that they regard 20/21 as non-refundable. They are taking a very different line with 20/21 money owed than they did with 19/20. 

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17 minutes ago, Dr. Funkenstein said:

They are denying they owe the money for 20/21. They are insisting we take a credit for the amount owing and refusing to give a cash refund option. They have cited in writing to my CC company that they regard 20/21 as non-refundable. They are taking a very different line with 20/21 money owed than they did with 19/20. 

Right, yes for 20/21 that is a good point

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On 06/06/2021 at 21:55, GoldGigsChris said:

Has SWFC stopped the refunds now?   Not heard of anyone having a call for ages.

Did they ever begin?

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4 minutes ago, RigBon said:

 

Yes, many people on this thread have [eventually] received their 2019/20 refund.

I’ve still heard the square root of F@@k all it’s beyond poor or dishonest.

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According to this...

 

 

 

Of 576 respondents

 

314 just wanted to see the poll results
237 are still waiting for a refund

7 were refunded in June

18 were refunded in May

 

 


"The best poster on Owlstalk by far" - Kaven Walker

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23 minutes ago, Grandad said:

Of 576 respondents

 

314 just wanted to see the poll results

 

Quality poll data! 

 

:duntmatter:

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Guest Hornsby
On 08/06/2021 at 00:13, Ian said:

Taking legal action through the small claims court is a waste of time. This would only be a worthwhile exercise if the club were denying that they owed you the money.....and they aren’t, they are just taking their time paying it.

 

the judgement would just be confirmation of what is agreed and would have cost you money.

 

in theory you could then get bailiffs to collect the money or goods to the value of from the club to cover what you are owed but by the time this process has played out things will have come to a head one way or the other anyway and you’ll possibly have spent more than you are due

No it isn't.

 

First , costs peanuts , easy on line and both sides pay own costs, if any.

 

Secondly, Court would set a deadline.

 

Last, most defendant firms can't be bothered so just send refund , etc.

 

Costs them more in management time to defend.

 

Gerrit done.

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38 minutes ago, Hornsby said:

No it isn't.

 

First , costs peanuts , easy on line and both sides pay own costs, if any.

 

Secondly, Court would set a deadline.

 

Last, most defendant firms can't be bothered so just send refund , etc.

 

Costs them more in management time to defend.

 

Gerrit done.

Most defendants haven’t got the money and can’t be bothered because irrespective of the result they won’t be paying.

 

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Guest Hornsby
46 minutes ago, Ian said:

Most defendants haven’t got the money and can’t be bothered because irrespective of the result they won’t be paying.

 

Done several, won all against big brands, including 2 in Court.

 

Yeah , wouldn't bother against the window cleaner.

 

Chansiri, yes. just paid £6 million this week to players for back pay. Told .

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25 minutes ago, Ian said:

Most defendants haven’t got the money and can’t be bothered because irrespective of the result they won’t be paying.

 

 

Defendants may not "be paying", but that would mean they've acted against a court order.  At that point, their credit rating will be ruined (can't imagine ours is any good) and then the applicant can apply for bailiffs (which Wednesday pay for) to enter the premises and take whatever is of value to pay what the court has ordered.  Chansiri has brought massive shame on our club, having bailiffs entering and taking away computers and fax machines will be very low.  The credit thing may be of little relevance when dealing with footballing authorities and club-to-club business etc, but for everyday operational activities, could be very tricky as well as embarrassing.  I work for an organisation who usually won't deal with companies with poor credit ratings.  If we do, we ask for 100% of the money upfront, and if they can't/won't pay under those terms, then we don't deal with them.    As a purchaser, Wednesday probably have a 30-90 day period for settling invoices.  Those days could be gone, adding further cashflow issues to the Club.

 

1 hour ago, Hornsby said:

First , costs peanuts , easy on line and both sides pay own costs, if any.

The applicant pays 100% of the costs up front. If the supporter wins, the defendant then pays 100% of those costs back on top of whatever the judge decides.  The cost is added in three separate stages of the process, and adds up to a ~£300 IIRC.  Each stage has a cost, and a timescale attached when paperwork has to be submitted.

 

As with all of this, there are two stages that fans should go through.  Firstly, write a summary letter to the Club, it has to meet certain criteria (google Pre-Action Protocol), and in that, state your claim and all relevant letters/terms/laws and so on, and also offer mediation.   Secondly, mediation if the club agree, which if successful, is binding on both parties at the end.  Costs are split (total cost ~£100), and usually takes a few hours over several days.  You won't speak with Wednesday, you'll speak with a mediator who will speak to both parties via phone/email who'll then decide.   For instance, if the mediator decides Wednesday owe £500, and you and Wednesday both agree, then Wednesday will be bound to pay £500.  If Wednesday don't agree, then you can proceed (if you want) to court.  The mediator will issue you a certificate showing you took part in this process (useful for the court, as they usually want claimants to try mediation first).  If the mediator decides Wednesday owe nothing, and you agree, then it's over.  If you disagree, then firstly find out why they came to that conclusion (a good idea to understand their decision, as they are legally trained) and if you're still confident, you can carry on to court.

 

I'd be checking your T&Cs and everything to see just what the position is when you bought the 20/21 ST, because the club will fall back on that as a first instance.

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Guest Hornsby
7 minutes ago, Manwë said:

 

Defendants may not "be paying", but that would mean they've acted against a court order.  At that point, their credit rating will be ruined (can't imagine ours is any good) and then the applicant can apply for bailiffs (which Wednesday pay for) to enter the premises and take whatever is of value to pay what the court has ordered.  Chansiri has brought massive shame on our club, having bailiffs entering and taking away computers and fax machines will be very low.  The credit thing may be of little relevance when dealing with footballing authorities and club-to-club business etc, but for everyday operational activities, could be very tricky as well as embarrassing.  I work for an organisation who usually won't deal with companies with poor credit ratings.  If we do, we ask for 100% of the money upfront, and if they can't/won't pay under those terms, then we don't deal with them.    As a purchaser, Wednesday probably have a 30-90 day period for settling invoices.  Those days could be gone, adding further cashflow issues to the Club.

 

The applicant pays 100% of the costs up front. If the supporter wins, the defendant then pays 100% of those costs back on top of whatever the judge decides.  The cost is added in three separate stages of the process, and adds up to a ~£300 IIRC.  Each stage has a cost, and a timescale attached when paperwork has to be submitted.

 

As with all of this, there are two stages that fans should go through.  Firstly, write a summary letter to the Club, it has to meet certain criteria (google Pre-Action Protocol), and in that, state your claim and all relevant letters/terms/laws and so on, and also offer mediation.   Secondly, mediation if the club agree, which if successful, is binding on both parties at the end.  Costs are split (total cost ~£100), and usually takes a few hours over several days.  You won't speak with Wednesday, you'll speak with a mediator who will speak to both parties via phone/email who'll then decide.   For instance, if the mediator decides Wednesday owe £500, and you and Wednesday both agree, then Wednesday will be bound to pay £500.  If Wednesday don't agree, then you can proceed (if you want) to court.  The mediator will issue you a certificate showing you took part in this process (useful for the court, as they usually want claimants to try mediation first).  If the mediator decides Wednesday owe nothing, and you agree, then it's over.  If you disagree, then firstly find out why they came to that conclusion (a good idea to understand their decision, as they are legally trained) and if you're still confident, you can carry on to court.

 

I'd be checking your T&Cs and everything to see just what the position is when you bought the 20/21 ST, because the club will fall back on that as a first instance.

Blimey , this really changed then recently in Small Claims Court.

 

Last I did, was a small fee , think £30 , and both sides paid their own costs , whatever result.

 

As applicant, I paid nowt upfront but years ago.

 

Going on -line, would have thought even easier not this performance.

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Has anyone tried the CMA. 

Competition and Markets Authority. 

Deals with unfair actions by companies not treating their customers fairly. 

Check the Facebook pages and see who they are taking action against. Might be worth a try. 

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Not read the whole 80 odd pages but have it fron a good source that there is 1 person calling 2019/20 season ticket holders up from a random ordered list. And once they have got through to and refunded 20 of them to call it a day. No more than 20 per day. 

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On 09/06/2021 at 20:33, Donny El said:

Not read the whole 80 odd pages but have it fron a good source that there is 1 person calling 2019/20 season ticket holders up from a random ordered list. And once they have got through to and refunded 20 of them to call it a day. No more than 20 per day. 

Everyone always said 20’s plenty!!!

can’t please some people :Chansiri:

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