DeeJayOne Posted February 22, 2021 Share Posted February 22, 2021 On 20/02/2021 at 22:07, TaxiMark said: Wonder why there is a hold up with my payment the woman said 3-5 days that was last Friday, but at least I got a call! It is 3-5 WORKING days. Seems silly in this day and age of instant transfers, but that is the standard refund timeframe back to cards due to banking processes. SHEFFIELD SHOP Link to comment Share on other sites More sharing options...
Ronnie Starling Posted February 22, 2021 Share Posted February 22, 2021 On 21/02/2021 at 12:52, Vaughan said: I've raised my section 75 today. It's not something I wanted to do , but the clubs lack of urgency on this is frankly obscene. Was that for 2019-2020, 2020-2021 or both? Link to comment Share on other sites More sharing options...
Guest Grandad Posted February 22, 2021 Share Posted February 22, 2021 3 hours ago, DeeJayOne said: It is 3-5 WORKING days. Seems silly in this day and age of instant transfers, but that is the standard refund timeframe back to cards due to banking processes. They don't ask for card details They asked for sort code and account number Link to comment Share on other sites More sharing options...
TaxiMark Posted February 22, 2021 Share Posted February 22, 2021 3 hours ago, DeeJayOne said: It is 3-5 WORKING days. Seems silly in this day and age of instant transfers, but that is the standard refund timeframe back to cards due to banking processes. That was Friday 12th Feb I got the call like 10 days ago ...11 tomorrow, I've just not been paid despite the call. Link to comment Share on other sites More sharing options...
Gerinako Posted February 22, 2021 Share Posted February 22, 2021 4 hours ago, Vaughan said: Lloyds Mastercard. I've just rung them and said this 120 days limit is bllx... what if i pre-ordered something 6 months ago and company went bust . I have to ring them back in the morning. I wont let it lie Chargebacks have a 120 day limit Section 75 does not They're talking out of there jacksy 1 Link to comment Share on other sites More sharing options...
DeeJayOne Posted February 23, 2021 Share Posted February 23, 2021 1 hour ago, Grandad said: eThey don't ask for card details They asked for sort code and account number SHEFFIELD SHOP Link to comment Share on other sites More sharing options...
andypandy Posted February 23, 2021 Share Posted February 23, 2021 9 hours ago, TaxiMark said: That was Friday 12th Feb I got the call like 10 days ago ...11 tomorrow, I've just not been paid despite the call. As i said earlier, i got the call on the 11th, and still waiting I e mailed the ticket office last Friday, and got a reply yesterday : - Hello Mr Brown Thank you for your email and my apologies at the delay in getting back to you. I’ve chased your payment with our accounts department and they have assured me that it has been refunded, please allow a couple of working days. Thank you for your patience. Kind Regards SWFC I was not annoyed with the wait for my call, but am annoyed that i was told it had been sorted, to be paid in 3 to 5 days, and nothing, then to be told to patient and allow more days. Disgusting ! Link to comment Share on other sites More sharing options...
Vaughan Posted February 23, 2021 Share Posted February 23, 2021 9 hours ago, Gerinako said: Chargebacks have a 120 day limit Section 75 does not They're talking out of there jacksy Yep, the form I filled in raised a Chargeback. Called them this morning and Section 75 now raised. 2 Link to comment Share on other sites More sharing options...
royalowlisback Posted February 23, 2021 Share Posted February 23, 2021 Still waiting. Link to comment Share on other sites More sharing options...
@owlstalk Posted February 23, 2021 Share Posted February 23, 2021 9 minutes ago, royalowlisback said: Still waiting. Do a chargeback Owlstalk Shop Link to comment Share on other sites More sharing options...
Guest Hornsby Posted February 23, 2021 Share Posted February 23, 2021 3 minutes ago, @owlstalk said: Do a chargeback Or Small Claims Court for contract breach. Easy on -line. Link to comment Share on other sites More sharing options...
royalowlisback Posted February 23, 2021 Share Posted February 23, 2021 2 minutes ago, @owlstalk said: Do a chargeback I've checked all my emails from 2 years ago, and I can't find a receipt from SWFC - so I assume I must have paid cash, I got used to not paying them with Credit Card, because they wouldn't let you purchase Multi-year ones with them. Link to comment Share on other sites More sharing options...
mirocevic Posted February 23, 2021 Share Posted February 23, 2021 1 hour ago, andypandy said: As i said earlier, i got the call on the 11th, and still waiting I e mailed the ticket office last Friday, and got a reply yesterday : - Hello Mr Brown Thank you for your email and my apologies at the delay in getting back to you. I’ve chased your payment with our accounts department and they have assured me that it has been refunded, please allow a couple of working days. Thank you for your patience. Kind Regards SWFC I was not annoyed with the wait for my call, but am annoyed that i was told it had been sorted, to be paid in 3 to 5 days, and nothing, then to be told to patient and allow more days. Disgusting ! I know of another person who is in a similar position after having the call on the 15th and being told the 3-5 working days scenario. My own was paid back within the time frame that was given. I wonder if this is a deliberate slow down on the payments or if there is a cash flow problem at present. Link to comment Share on other sites More sharing options...
@owlstalk Posted February 23, 2021 Share Posted February 23, 2021 34 minutes ago, royalowlisback said: I've checked all my emails from 2 years ago, and I can't find a receipt from SWFC - so I assume I must have paid cash, I got used to not paying them with Credit Card, because they wouldn't let you purchase Multi-year ones with them. You won't need a receipt - just your bank statement where you can see your payment to them 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
TaxiMark Posted February 23, 2021 Share Posted February 23, 2021 (edited) 2 hours ago, andypandy said: As i said earlier, i got the call on the 11th, and still waiting I e mailed the ticket office last Friday, and got a reply yesterday : - Hello Mr Brown Thank you for your email and my apologies at the delay in getting back to you. I’ve chased your payment with our accounts department and they have assured me that it has been refunded, please allow a couple of working days. Thank you for your patience. Kind Regards SWFC I was not annoyed with the wait for my call, but am annoyed that i was told it had been sorted, to be paid in 3 to 5 days, and nothing, then to be told to patient and allow more days. Disgusting ! Its finally been paid for me ...so the 3-5 days could be 10- 15 ( 11 days in my case). I can only assume they are working as quick as they possibly can to pay out and call people up and this is slowing it down. Edited February 23, 2021 by TaxiMark 1 Link to comment Share on other sites More sharing options...
MozzieOwl Posted February 23, 2021 Share Posted February 23, 2021 If the section 75 charge back fails there is always FOS (Financial Ombudsman) Link to comment Share on other sites More sharing options...
ohgoditsjames Posted February 23, 2021 Share Posted February 23, 2021 (edited) Given that we are likely to be in league one next season, if they refuse to refund this seasons and insist on carrying it over for next season, we’ve been forced to pay £450+ for LEAGUE ONE football. Edited February 23, 2021 by ohgoditsjames 1 Link to comment Share on other sites More sharing options...
Musn't Grumble Posted February 23, 2021 Share Posted February 23, 2021 18 minutes ago, ohgoditsjames said: Given that we are likely to be in league one next season, if they refuse to refund this seasons and insist on carrying it over for next season, we’ve been forced to pay £450+ for LEAGUE ONE football. In the unlikely event of season tickets for next season being less expensive than this season, presumably everyone who bought season tickets this season will get a refund for the difference? (Don't all laugh at once) 2 Link to comment Share on other sites More sharing options...
the third man Posted February 23, 2021 Share Posted February 23, 2021 Finally got the refund for the second season ticket, so that's last season sorted out Just waiting for a refund from the credit card company for this seasons now 1 Link to comment Share on other sites More sharing options...
Watto Posted February 23, 2021 Share Posted February 23, 2021 29 minutes ago, the third man said: Finally got the refund for the second season ticket, so that's last season sorted out Just waiting for a refund from the credit card company for this seasons now Mine only took about 3 weeks from applying to getting the refund into my account Link to comment Share on other sites More sharing options...
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