mattitheowl Posted November 23, 2020 Share Posted November 23, 2020 31 minutes ago, Hookowl said: I would have thought card details were classed as confidential to prevent such things as identity fraud. Yes but if you put them in a payment system, the club have means to make a payment surely? How else do you ever get a refund on a card payment? Just not bothered... Link to comment Share on other sites More sharing options...
Dick_Turpin Posted November 23, 2020 Share Posted November 23, 2020 31 minutes ago, Hookowl said: I would have thought card details were classed as confidential to prevent such things as identity fraud. I would think in the year 2020 there are systems available that would allow refunds to be paid out without having to ring everyone. They didn’t ring me when I paid originally. 5 Link to comment Share on other sites More sharing options...
Hookowl Posted November 23, 2020 Share Posted November 23, 2020 2 minutes ago, mattitheowl said: Yes but if you put them in a payment system, the club have means to make a payment surely? How else do you ever get a refund on a card payment? The company you give them to can take payment or give refunds, they are not legally allowed to give any credit or debit card details to a third party. 1 Link to comment Share on other sites More sharing options...
mattitheowl Posted November 23, 2020 Share Posted November 23, 2020 Just now, Hookowl said: The company you give them to can take payment or give refunds, they are not legally allowed to give any credit or debit card details to a third party. Mate you're not reading this right. Old company have gone and taken your card details with them. We had to register with the new company. Why can't we provide card details to them and receive a refund accordingly? Just not bothered... Link to comment Share on other sites More sharing options...
Hookowl Posted November 23, 2020 Share Posted November 23, 2020 4 minutes ago, rickygoo said: I would think in the year 2020 there are systems available that would allow refunds to be paid out without having to ring everyone. They didn’t ring me when I paid originally. They didn't need to you gave them the details when you paid. The company you give them to can take payment or give refunds, they are not legally allowed to give any credit or debit card details to a third party. Link to comment Share on other sites More sharing options...
Hookowl Posted November 23, 2020 Share Posted November 23, 2020 Just now, mattitheowl said: Mate you're not reading this right. Old company have gone and taken your card details with them. We had to register with the new company. Why can't we provide card details to them and receive a refund accordingly? You can give your details to the new company, the old company cannot release them to a third party. If the club had taken the payment themselves rather than have a separate company do it then there wouldn't have been a problem. Link to comment Share on other sites More sharing options...
Dick_Turpin Posted November 23, 2020 Share Posted November 23, 2020 8 minutes ago, Hookowl said: They didn't need to you gave them the details when you paid. The company you give them to can take payment or give refunds, they are not legally allowed to give any credit or debit card details to a third party. They can send us all emails to say here's a website, give us your details and we'll refund you. 4 Link to comment Share on other sites More sharing options...
Hookowl Posted November 23, 2020 Share Posted November 23, 2020 4 minutes ago, rickygoo said: They can send us all emails to say here's a website, give us your details and we'll refund you. Yes they can do that and give a secure link to log on to. 1 Link to comment Share on other sites More sharing options...
GLOwl Posted November 23, 2020 Share Posted November 23, 2020 1 hour ago, mattitheowl said: No that's what happened. Thats why we had to sign up with the new ticket company as part of the refund system. So the club basically have no route to your refund without contacting you. Now I'm sure it could be done better by simply inputting your payment details on the new system and someone at Hillsborough clicking "pay". But that's one of the reasons it's been so slow. Sorry mate, totally misunderstood your original post, apologies. Link to comment Share on other sites More sharing options...
Guest Grandad Posted November 23, 2020 Share Posted November 23, 2020 It would have taken 24-48 hours maximum to collate every single ST holder who applied and cross reference their refund amount into a spreadsheet Then merge those details into any one of the dozens of cheque processing software packages available. You could even use a mailing house to do the envelopes It's not rocket science Link to comment Share on other sites More sharing options...
Beauchief Owl Posted November 24, 2020 Share Posted November 24, 2020 15 hours ago, mattitheowl said: The original ticket company went bust and you can't transfer payment details from the old to the new. Blooming heck, we even sign up to a ticketing company that is a crock. You couldn't make it up. 2 Link to comment Share on other sites More sharing options...
royalowlisback Posted November 24, 2020 Share Posted November 24, 2020 Still waiting. 1 Link to comment Share on other sites More sharing options...
mirocevic Posted November 24, 2020 Share Posted November 24, 2020 Still waiting as well....... Link to comment Share on other sites More sharing options...
matthefish2002 Posted November 24, 2020 Share Posted November 24, 2020 26 minutes ago, royalowlisback said: Still waiting. 8 minutes ago, mirocevic said: Still waiting as well....... Glad I am not the only one. Link to comment Share on other sites More sharing options...
Musn't Grumble Posted November 24, 2020 Share Posted November 24, 2020 Cheer up, everybody... It'll be January soon and the "early bird" window for 2021/22 season tickets will be open! 1 Link to comment Share on other sites More sharing options...
Popular Post 31Dec1966 Posted November 24, 2020 Popular Post Share Posted November 24, 2020 15 hours ago, Grandad said: It would have taken 24-48 hours maximum to collate every single ST holder who applied and cross reference their refund amount into a spreadsheet Then merge those details into any one of the dozens of cheque processing software packages available. You could even use a mailing house to do the envelopes It's not rocket science It's not is it. Our club seem to be useless at everything, on the field and off. It's embarassing . I paid for those 5 games in February 2019, that's 21 months ago. It was clear I couldn't watch those 5 games in March 2020, 8 months ago. Asked for my rebate in June 2020, 5months ago. And heard nothing since. I love Wednesday but clearly Wednesday couldn't care less about me. 10 Link to comment Share on other sites More sharing options...
mirocevic Posted November 24, 2020 Share Posted November 24, 2020 3 hours ago, matthefish2002 said: Glad I am not the only one. Come and sit with me and Royal in the waiting corner Matt. There’s quite a few more who will be joining us. 1 Link to comment Share on other sites More sharing options...
stanningtonowl Posted November 24, 2020 Share Posted November 24, 2020 Still waiting and for the Bristol money as well. Link to comment Share on other sites More sharing options...
thekimmyowl Posted November 24, 2020 Share Posted November 24, 2020 It’s crazy that we haven’t all been refunded, in what other line of business would this be acceptable. we should charge interest at an extortionate rate, soon get sorted then. 2 Link to comment Share on other sites More sharing options...
Lombardo Posted November 24, 2020 Share Posted November 24, 2020 I did send the ticket office an email last week and received a reply stating reasons for the delay and attaching a link to the SWFC website. The current reason they say is because 55% wanted their money back and so it takes time, and a new ticket system was the original delay. We'll be allowed back in before I get my rebate at this rate....Can I change my request for ticket vouchers??? Link to comment Share on other sites More sharing options...
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