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3 hours ago, Grandad said:

 

The club have already announced what they intend to do.

 

They will give a pro-rata credit (NOT refund) at the end of the season towards your 2021/22 season ticket. Reduced by £10 for every iFollow game you've watched.

This is how it sits in comparison with other clubs.

 

(Courtesy of the SWFC Trust)

 

image.png.f526f858e1760d17c94f8deaa9d84d27.png


Yes, I remember they said they’d be offering pro-rata credit.  Is it actually legal to not offer a refund, particularly when I’m sure there will be many fans who have decided they don’t want to renew their season ticket given on field performances & off field mismanagement.

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1 hour ago, William 1867 said:

Still waiting for 19/20 refund.

20/21 had a section 75 with MasterCard and got refunded last October.

Me done now.

I would have gladly let them keep the money for 19/20 but the club is that badly run I felt it would be  better in my pocket when they finally Contact me.

 

What is a section 75 ?

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1 minute ago, William 1867 said:

It’s a way of getting your money back when you pay with a credit card when goods or services are not delivered.

It's not the owls one is it ?

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8 minutes ago, William 1867 said:

No.

Thanks for the info anyway , I will look into it myself , wasn't even aware this was possible , thanks.

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7 hours ago, Orlando_Trustful said:

Any of you boys renewing for next season? Early bird prices should be out soon. 

Going to get mine. Get an away one as well so I don’t miss some of the new grounds. Crewe , Shrewsbury. 

 

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I sent them another email yesterday asking for an update on my refund, and got a reply today.... but no refund call. I guess it was a bog standard reply as a phone call would have been quicker.....

 

Thank you for your email, unfortunately I am not able to give you a specific time frame at the minute as to when you will receive your refund, all refunds are being actioned in date order but we did have a high percentage of supporters that requested option 8 on the first day that the options were released and overall 55% of season/match ticket holders requested this option which was a lot higher than we initially anticipated.

We are constantly issuing season/match ticket rebates on a daily basis, if we do miss you we will leave a voicemail and ring you back you can also email when is convenient for you and we will try our best to ring you back then, in the meantime we thank all our supporters for your patience and understanding.

Kind Regards

SWFC

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11 minutes ago, Lombardo said:

I sent them another email yesterday asking for an update on my refund, and got a reply today.... but no refund call. I guess it was a bog standard reply as a phone call would have been quicker.....

 

Thank you for your email, unfortunately I am not able to give you a specific time frame at the minute as to when you will receive your refund, all refunds are being actioned in date order but we did have a high percentage of supporters that requested option 8 on the first day that the options were released and overall 55% of season/match ticket holders requested this option which was a lot higher than we initially anticipated.

We are constantly issuing season/match ticket rebates on a daily basis, if we do miss you we will leave a voicemail and ring you back you can also email when is convenient for you and we will try our best to ring you back then, in the meantime we thank all our supporters for your patience and understanding.

Kind Regards

SWFC

Crazy

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Anyone claiming on section 75 will probably need to create a new client ID to ever buy tickets again knowing t'old DC 

 

Anyway, I got my refund back in November, looks like I was a lucky one.

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1 hour ago, Lombardo said:

I sent them another email yesterday asking for an update on my refund, and got a reply today.... but no refund call. I guess it was a bog standard reply as a phone call would have been quicker.....

 

Thank you for your email, unfortunately I am not able to give you a specific time frame at the minute as to when you will receive your refund, all refunds are being actioned in date order but we did have a high percentage of supporters that requested option 8 on the first day that the options were released and overall 55% of season/match ticket holders requested this option which was a lot higher than we initially anticipated.

We are constantly issuing season/match ticket rebates on a daily basis, if we do miss you we will leave a voicemail and ring you back you can also email when is convenient for you and we will try our best to ring you back then, in the meantime we thank all our supporters for your patience and understanding.

Kind Regards

SWFC

 

They can't help having a dig at the supporters for asking for a refund  

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1 hour ago, Lombardo said:

I sent them another email yesterday asking for an update on my refund, and got a reply today.... but no refund call. I guess it was a bog standard reply as a phone call would have been quicker.....

 

Thank you for your email, unfortunately I am not able to give you a specific time frame at the minute as to when you will receive your refund, all refunds are being actioned in date order but we did have a high percentage of supporters that requested option 8 on the first day that the options were released and overall 55% of season/match ticket holders requested this option which was a lot higher than we initially anticipated.

We are constantly issuing season/match ticket rebates on a daily basis, if we do miss you we will leave a voicemail and ring you back you can also email when is convenient for you and we will try our best to ring you back then, in the meantime we thank all our supporters for your patience and understanding.

Kind Regards

SWFC

Thats the reason why they are taking so long to refund fans because they are busy sending emails out to fans as per the one you received. I got one earlier in the week. 

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1 hour ago, Lombardo said:

I sent them another email yesterday asking for an update on my refund, and got a reply today.... but no refund call. I guess it was a bog standard reply as a phone call would have been quicker.....

 

Thank you for your email, unfortunately I am not able to give you a specific time frame at the minute as to when you will receive your refund, all refunds are being actioned in date order but we did have a high percentage of supporters that requested option 8 on the first day that the options were released and overall 55% of season/match ticket holders requested this option which was a lot higher than we initially anticipated.

We are constantly issuing season/match ticket rebates on a daily basis, if we do miss you we will leave a voicemail and ring you back you can also email when is convenient for you and we will try our best to ring you back then, in the meantime we thank all our supporters for your patience and understanding.

Kind Regards

SWFC

I got this self same, word for word email on Monday so it looks like they just read the title of our emails and if it looks like a 'refund' request they just send this standard reply disclaimer to shut us up for a bit longer.

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If all refunds are being done in date order mine was 29/06 at 18:03

 

am I right in thinking the 29th was the earliest date that applications were accepted ?

 

 

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3 minutes ago, Ronnie Starling said:

Thats the reason why they are taking so long to refund fans because they are busy sending emails out to fans as per the one you received. I got one earlier in the week. 

Chansiri does it himself first job in the morning, 'Reply All' takes him thirty seconds and gets to keep our money.

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1 hour ago, tissy said:

 

Anyone claiming on section 75 will probably need to create a new client ID to ever buy tickets again knowing t'old DC 

 

Anyway, I got my refund back in November, looks like I was a lucky one.

Not bothered pal while ever he's there I'm not bothered about going back 

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5 minutes ago, ANDY said:

If all refunds are being done in date order mine was 29/06 at 18:03

 

am I right in thinking the 29th was the earliest date that applications were accepted ?

 

 

yes


"The best poster on Owlstalk by far" - Kaven Walker

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