owlsdreamer Posted November 14, 2020 Share Posted November 14, 2020 20 minutes ago, rickygoo said: Wonder how long it’ll take to refund cash for this season. I’m owed over a grand for football I won’t be able to see. Good luck with that one Link to comment Share on other sites More sharing options...
mattitheowl Posted November 14, 2020 Share Posted November 14, 2020 Did it first day it was available, not heard a sausage. Just not bothered... Link to comment Share on other sites More sharing options...
wisewoodowl Posted November 14, 2020 Share Posted November 14, 2020 31 minutes ago, millo said: I haven't received my refund yet. I understand that the refunds are being processed in date order in line with when they were requested. I received confirmation of my request for the refund by email dated 29th June 2020. It would help gauge where people are in the queue if those who have received refunds could let us know when their refund requests were acknowledged. That was my understanding. My daughter applied for both our refunds at the same time, my confirmation email is also dated 29th June 2020. I had the phone call on Wednesday, refund was in my account on Thursday, my daughter hasn't had the phone call yet. Link to comment Share on other sites More sharing options...
Busmansholiday Posted November 14, 2020 Share Posted November 14, 2020 30th June, so it's liable to be next Xmas before I get mine. Link to comment Share on other sites More sharing options...
TheGaffer Posted November 14, 2020 Share Posted November 14, 2020 Not had anything, requested refund 29th June. "You have selected to take a Pro rata credit refund as your Season Ticket Rebate. A member of the Ticketing team will be in touch on the number you provided to arrange your refund within 60 days of the end of the Season Ticket rebate period" Why put that if they have no intention of meeting it? Over promise, under deliver. Sure its meant to be the other way around Link to comment Share on other sites More sharing options...
full fathom five Posted November 14, 2020 Share Posted November 14, 2020 Nothing here yet Link to comment Share on other sites More sharing options...
ffs owl Posted November 14, 2020 Share Posted November 14, 2020 Nope Link to comment Share on other sites More sharing options...
balderzowl Posted November 14, 2020 Share Posted November 14, 2020 I got mine this week. Phone call from ticket office (number starting with 0370 if it helps), refund received the following day. Link to comment Share on other sites More sharing options...
dykwim Posted November 14, 2020 Share Posted November 14, 2020 Nothing. Still not heard about my “Premier Return Ticket” being faulty either. 1 Link to comment Share on other sites More sharing options...
darloowl1967 Posted November 14, 2020 Share Posted November 14, 2020 Applied for mine on 30th June was given an order number and told within 60days from 31st July Link to comment Share on other sites More sharing options...
Justbeanz Posted November 14, 2020 Share Posted November 14, 2020 1 hour ago, balderzowl said: I got mine this week. Phone call from ticket office (number starting with 0370 if it helps), refund received the following day. Did they actually ask for your bank account details over the phone mate ? Link to comment Share on other sites More sharing options...
mirocevic Posted November 14, 2020 Share Posted November 14, 2020 Applied for mine 29th June which I believe was the earliest possible date. Still waiting it’s a poor customer experience. Link to comment Share on other sites More sharing options...
Dick_Turpin Posted November 14, 2020 Share Posted November 14, 2020 8 minutes ago, mirocevic said: Applied for mine 29th June which I believe was the earliest possible date. Still waiting it’s a poor customer experience. It’s shocking considering how long ago we paid. 1 Link to comment Share on other sites More sharing options...
mirocevic Posted November 14, 2020 Share Posted November 14, 2020 7 minutes ago, rickygoo said: It’s shocking considering how long ago we paid. What makes it even worse is the play on emotion of being a supporter and taking from “our”club when asking for a refund. 1 Link to comment Share on other sites More sharing options...
Roscoe P. Coltrane Posted November 14, 2020 Share Posted November 14, 2020 Not paying anymore refunds out now Got to keep Tone in baseball caps and trackie bottoms. 3 Link to comment Share on other sites More sharing options...
Guest The Claw Posted November 14, 2020 Share Posted November 14, 2020 donated to the ethos Link to comment Share on other sites More sharing options...
Taximark Posted November 22, 2020 Share Posted November 22, 2020 On 14/11/2020 at 16:27, mattitheowl said: Did it first day it was available, not heard a sausage. 2 weeks ago the woman in the Ticket office told me they were issuing the payments out in order of when the club first got the emails from fans ...that was like weeks ago. Link to comment Share on other sites More sharing options...
@owlstalk Posted November 22, 2020 Share Posted November 22, 2020 I wonder how long it would take a team of 5 or 6 people to ring up 10000 people? Not just that but 10,000 people would need to be in and answer their phone and be able to speak to them about their season ticket Owlstalk Shop Link to comment Share on other sites More sharing options...
mattitheowl Posted November 22, 2020 Share Posted November 22, 2020 3 hours ago, @owlstalk said: I wonder how long it would take a team of 5 or 6 people to ring up 10000 people? Not just that but 10,000 people would need to be in and answer their phone and be able to speak to them about their season ticket 5 people working full time would take about 5 weeks if each call was 5 mins. Just not bothered... Link to comment Share on other sites More sharing options...
Beauchief Owl Posted November 23, 2020 Share Posted November 23, 2020 Interesting how they can take your money efficiently but when it comes to a refund they've got to drag it out over an utterly disgusting length of time. Very poor PR IMO, really questioning whether to purchase of future tickets in future as I'm so fed up with how the club is being run. 5 Link to comment Share on other sites More sharing options...
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