agentwalker Posted December 18, 2020 Share Posted December 18, 2020 Just got mine, all sorted in 2 mins Link to comment Share on other sites More sharing options...
agentwalker Posted December 18, 2020 Share Posted December 18, 2020 Not sure if i've been robbed or not. According to the email for the 5 games its £51.09 ummm Link to comment Share on other sites More sharing options...
@owlstalk Posted December 18, 2020 Share Posted December 18, 2020 To anyone expecting a phone call BE NICE to the people ringing you They are Sheffield people just going to work to earn a living like YOU Be nice, treat them with respect, and give them messages of support when you speak to them 6 2 Owlstalk Shop Link to comment Share on other sites More sharing options...
royalowlisback Posted December 18, 2020 Share Posted December 18, 2020 Still waiting. 1 Link to comment Share on other sites More sharing options...
Busmansholiday Posted December 18, 2020 Share Posted December 18, 2020 21 hours ago, ANDY said: Are they operating on a daily budget and so can only process a certain amount 20 hours ago, @owlstalk said: Imagine if that were true Most of the list will pass away before it's their time for a phone call 20 hours ago, wiggy said: Quick, we’ve just sold a pro(fit) shirt and a Danny Wilson Toby jug, we can refund Dave from High Green now You can laugh, as I do as I haven't had my refund yet, BUT, that's exactly how the Thai owned SSI steelworks in Middlesbrough (which went bust in 2015) was run. Weekly finance meeting (8.30 Thursday if I remember correctly) to decide who got paid that week, and it wasn't just discussing could they pay the X million they owed multinational firm A, it was also could they pay Fred Bloggs sandwich shop the £8.53 they owed them. Things like this never end well. Link to comment Share on other sites More sharing options...
@owlstalk Posted December 18, 2020 Share Posted December 18, 2020 Just now, Busmansholiday said: You can laugh, as I do as I haven't had my refund yet, BUT, that's exactly how the Thai owned SSI steelworks in Middlesbrough (which went bust in 2015) was run. Weekly finance meeting (8.30 Thursday if I remember correctly) to decide who got paid that week, and it wasn't just discussing could they pay the X million they owed multinational firm A, it was also could they pay Fred Bloggs sandwich shop the £8.53 they owed them. Things like this never end well. True - I've been in these situations myself at companies It's never a good sign is it Owlstalk Shop Link to comment Share on other sites More sharing options...
bladeshater Posted December 18, 2020 Share Posted December 18, 2020 1 hour ago, agentwalker said: Not sure if i've been robbed or not. According to the email for the 5 games its £51.09 ummm Is it a full adult price or a concession Link to comment Share on other sites More sharing options...
Mr Mercury Posted December 18, 2020 Share Posted December 18, 2020 Thought I would share my update with you all. I registered for the refund the first day it was available - June 29th. The lists the staff have to ring people with are now way past that , now into mid July so It appears I was missed off the call list ... I’ve called 3 times for updates before today - I was told to sit tight ... I Called again this morning and the person answering the phone was apologetic and explained they have 2 - sometimes 1 (!) person doing the call backs ... absolutely unreal in this day and age. Anyhow, I confirmed my season ticket and debit card details and they sorted the refund there and then. I’ve now had confirmation email to say it’s en-route..... I really felt for this person and colleagues and stated this too. It sounds horrific what they’re having to do... In a nutshell - I don’t know if I would have been called if I hadn’t have chased them myself .....? If people do ring - be nice - it’s not the staffs fault , it’s the 5hitshow from the top that’s created this ridiculous, unacceptable, situation. 3 1 Link to comment Share on other sites More sharing options...
S36 OWL Posted December 18, 2020 Share Posted December 18, 2020 20 minutes ago, @owlstalk said: True - I've been in these situations myself at companies It's never a good sign is it The fact the club who how many requested a refund back in September and could have easily have refunded everyone back to their cards in a week at most, to me says they haven't got the money to refund everyone, hence the constant delaying tactics. 1 Link to comment Share on other sites More sharing options...
agentwalker Posted December 18, 2020 Share Posted December 18, 2020 50 minutes ago, bladeshater said: Is it a full adult price or a concession Could have been a concession, was part of a 5 year season ticket Link to comment Share on other sites More sharing options...
Busmansholiday Posted December 18, 2020 Share Posted December 18, 2020 I've just given the ticket office a bell and the good news is I'm on the list to be refunded. The bad news is that my application was on June 30 and they are working their way down the list from the 29th currently, so cannot do mine yet. Well, the one person they currently have in the office is apparently doing that. Politely enquirying as whether I would receive my refund before the New Year gave me the impression that was unlikely, roll on 2021. No doubt it will appear at the same time as the Early Bird renewal email for the 2021 to 2022 season ticket. I'd laugh it wasn't so tragic. Link to comment Share on other sites More sharing options...
@owlstalk Posted December 18, 2020 Share Posted December 18, 2020 Just now, Busmansholiday said: I've just given the ticket office a bell and the good news is I'm on the list to be refunded. The bad news is that my application was on June 30 and they are working their way down the list from the 29th currently, so cannot do mine yet. Well, the one person they currently have in the office is apparently doing that. Politely enquirying as whether I would receive my refund before the New Year gave me the impression that was unlikely, roll on 2021. No doubt it will appear at the same time as the Early Bird renewal email for the 2021 to 2022 season ticket. I'd laugh it wasn't so tragic. 8000 people to call Club says 'The reason it's taking so long is our fans just aren't answering the phone!!' Turns out one person at the club is doing the calls I feel sooooooo sorry for the staff at the club having to go through this 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
stanningtonowl Posted December 18, 2020 Share Posted December 18, 2020 My reply was 29th June at 1918 hours. Do we know what time we are up to on the list? Link to comment Share on other sites More sharing options...
bladeshater Posted December 18, 2020 Share Posted December 18, 2020 1 hour ago, agentwalker said: Could have been a concession, was part of a 5 year season ticket Looks about right for concession I got just under £130 in vouchers for a North stand adult ticket Link to comment Share on other sites More sharing options...
modboy Posted December 18, 2020 Share Posted December 18, 2020 1 minute ago, bladeshater said: Looks about right for concession I got just under £130 in vouchers for a North stand adult ticket £90 odd refund for kop Link to comment Share on other sites More sharing options...
S36 OWL Posted December 18, 2020 Share Posted December 18, 2020 1 hour ago, @owlstalk said: 8000 people to call Club says 'The reason it's taking so long is our fans just aren't answering the phone!!' Turns out one person at the club is doing the calls I feel sooooooo sorry for the staff at the club having to go through this Maybe if they didn't ring on a number that resembles the ones used by the ambulance chasers who claim you have had an accident you haven't, then maybe people would answer the call. 1 Link to comment Share on other sites More sharing options...
WadsleyOwl Posted December 18, 2020 Share Posted December 18, 2020 Not heard a thing, still waiting for my £140 Link to comment Share on other sites More sharing options...
modboy Posted December 18, 2020 Share Posted December 18, 2020 1 minute ago, S36 OWL said: Maybe if they didn't ring on a number that resembles the ones used by the ambulance chasers who claim you have had an accident you haven't, then maybe people would answer the call. Even those companies don't use 03 numbers any more Link to comment Share on other sites More sharing options...
royalowlisback Posted December 18, 2020 Share Posted December 18, 2020 8 minutes ago, WadsleyOwl said: Not heard a thing, still waiting for my £140 Snap, although mine in £280 for 2. Link to comment Share on other sites More sharing options...
Guest Grandad Posted December 18, 2020 Share Posted December 18, 2020 If they really do have 1 person making the calls - and assuming they are working on an average of 6 an hour processed (to allow for selfish Wednesday fans not answering their calls), getting the card details, sending a confirmation email and doing the actual refund - if they work 35 hours a week and are doing nothing else at all, it would take 38 weeks to process all refunds Link to comment Share on other sites More sharing options...
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