bigdan2003 Posted December 13, 2020 Share Posted December 13, 2020 I feel sorry for the staff that have been put in the position of having to send emails like that. It’s a desperate situation. It’s out of their control and its clear the root cause here is cash. Chansiri needs to put his head above the parapet and explain the issue to the fans. 3 Link to comment Share on other sites More sharing options...
Essix Blue Posted December 13, 2020 Share Posted December 13, 2020 8,000 refunds. Let’s say average £100 (that’s about what I’m due for kop, obvs there’s more expensive ones but also kids etc) £800,000 Thats not a lot of cash really to a man like DC, or it shouldn’t be..... 2 Link to comment Share on other sites More sharing options...
Beauchief Owl Posted December 15, 2020 Share Posted December 15, 2020 Still waiting. iI's questionable what will come first the ST refund, a win under Pulis, Wednesday scoring two goals or the population being entirely vaccinated against covid. 7 Link to comment Share on other sites More sharing options...
Guest Therealrealist Posted December 15, 2020 Share Posted December 15, 2020 Theres only one person working on refunds Link to comment Share on other sites More sharing options...
Beauchief Owl Posted December 15, 2020 Share Posted December 15, 2020 1 minute ago, Therealrealist said: Theres only one person working on refunds Why? They're not exactly bombarded with requests by people wanting tickets, are they? It's a disgrace. 2 Link to comment Share on other sites More sharing options...
Hookowl Posted December 15, 2020 Share Posted December 15, 2020 5 minutes ago, Beauchief Owl said: Why? They're not exactly bombarded with requests by people wanting tickets, are they? It's a disgrace. Others maybe furloughed ? Link to comment Share on other sites More sharing options...
mark77 Posted December 15, 2020 Share Posted December 15, 2020 11 minutes ago, Therealrealist said: Theres only one person working on refunds Not true, I've spoken to two separate people over my calls. Link to comment Share on other sites More sharing options...
full fathom five Posted December 16, 2020 Share Posted December 16, 2020 Still waiting 1 Link to comment Share on other sites More sharing options...
S36 OWL Posted December 16, 2020 Share Posted December 16, 2020 3 minutes ago, full fathom five said: Still waiting Same here mate. It's pathetic. 1 Link to comment Share on other sites More sharing options...
SallyCinnamon Posted December 16, 2020 Share Posted December 16, 2020 Is anyone surprised. Are replica shirts even on sale? Link to comment Share on other sites More sharing options...
full fathom five Posted December 16, 2020 Share Posted December 16, 2020 49 minutes ago, SallyCinnamon said: Is anyone surprised. Are replica shirts even on sale? No but we just got loads of Tony Pulis baseball caps in 1 Link to comment Share on other sites More sharing options...
royalowlisback Posted December 16, 2020 Share Posted December 16, 2020 Still waiting. An absolute 5hitshow of a club. Rotten from the top down. 2 Link to comment Share on other sites More sharing options...
OwlsMan1961 Posted December 16, 2020 Share Posted December 16, 2020 8 minutes ago, royalowlisback said: Still waiting. An absolute 5hitshow of a club. Rotten from the top down. I honestly believe this ******** poor 'clearly reluctant' effort has been driven by a bitter angry owner who thinks we should all have benevolently agreed to let the club keep our money, if I could have got my money back for this seasons tickets that I purchased I would have applied for that too, I'm disgusted at how he thinks you should treat loyal fans, I think this and the combination of dire performances will see the club lose a lot of supporters in the next few years. 5 1 Link to comment Share on other sites More sharing options...
onlyonedavidhirst Posted December 17, 2020 Share Posted December 17, 2020 Had a message left for me yesterday on my home answerphone. Cant recall filling in the refund request, which I did for myself, my Dad and my Mum, but I only use my mobile, though I’m aware that as part of my ID my home number is on the SWFC system somewhere. After a few questions we realised that the call was for Dad and not me and a refund was then completed for him, to my card. I asked if they could then do mine and Mums but apparently that’s impossible. The inefficiency is staggering. Feel for the staff having to work through the calls.who knows if we’ll get anything back for 20/21 but if we do I can’t see it being in time for next Christmas. 1 Link to comment Share on other sites More sharing options...
ANDY Posted December 17, 2020 Share Posted December 17, 2020 Are they operating on a daily budget and so can only process a certain amount Link to comment Share on other sites More sharing options...
GLOwl Posted December 17, 2020 Share Posted December 17, 2020 On 16/12/2020 at 15:45, OwlsMan1961 said: I honestly believe this ******** poor 'clearly reluctant' effort has been driven by a bitter angry owner who thinks we should all have benevolently agreed to let the club keep our money, if I could have got my money back for this seasons tickets that I purchased I would have applied for that too, I'm disgusted at how he thinks you should treat loyal fans, I think this and the combination of dire performances will see the club lose a lot of supporters in the next few years. I think OwlsMan has probably hit the nail on the head here. Well said Sir. Link to comment Share on other sites More sharing options...
@owlstalk Posted December 17, 2020 Share Posted December 17, 2020 19 minutes ago, ANDY said: Are they operating on a daily budget and so can only process a certain amount Imagine if that were true Most of the list will pass away before it's their time for a phone call 1 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
wiggy Posted December 17, 2020 Share Posted December 17, 2020 16 minutes ago, @owlstalk said: Imagine if that were true Most of the list will pass away before it's their time for a phone call Quick, we’ve just sold a pro(fit) shirt and a Danny Wilson Toby jug, we can refund Dave from High Green now 7 Link to comment Share on other sites More sharing options...
OwlsMan1961 Posted December 18, 2020 Share Posted December 18, 2020 Update: Got a call yesterday afternoon, missed it at first but the caller rang back again within a minute, the number came up as 0370 020 1867 as mentioned in an earlier post, the call took a couple of minutes and the girl got me to confirm the names of the ticket holders I had applied for ST rebates for, which was myself, my son and my grandson, she said it would show as 3 separate transactions, she then asked for a card number and the expiry date, within two minutes of ending the call both me and my son had confirmation emails claiming that our 19/20 ST rebates of £98.91 were complete. I now await the money to land in my account, checked a few minutes ago but it's not there yet will update when it is. 1 Link to comment Share on other sites More sharing options...
@owlstalk Posted December 18, 2020 Share Posted December 18, 2020 4 minutes ago, OwlsMan1961 said: Update: Got a call yesterday afternoon, missed it at first but the caller rang back again within a minute, the number came up as 0370 020 1867 as mentioned in an earlier post, the call took a couple of minutes and the girl got me to confirm the names of the ticket holders I had applied for ST rebates for, which was myself, my son and my grandson, she said it would show as 3 separate transactions, she then asked for a card number and the expiry date, within two minutes of ending the call both me and my son had confirmation emails claiming that our 19/20 ST rebates of £98.91 were complete. I now await the money to land in my account, checked a few minutes ago but it's not there yet will update when it is. Thank you mate Owlstalk Shop Link to comment Share on other sites More sharing options...
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