Hirstys Salopettes Posted December 5, 2020 Share Posted December 5, 2020 17 hours ago, Grandad said: It seems like despite the best efforts of the fans to help the club sites up the process the club can't actually move away from the process Sounds like monks not on gardening leave ... he’s doing the ST refund process 1 Link to comment Share on other sites More sharing options...
Guest Hornsby Posted December 6, 2020 Share Posted December 6, 2020 On 05/12/2020 at 12:01, mirocevic said: Most airlines and holiday companies have refunded by now. So it does reflect badly upon swfc. But they are paid peanuts. Paxo also gets commission still from Doyen I bet. Including Hirsty to Foxes. Free. Link to comment Share on other sites More sharing options...
@owlstalk Posted December 6, 2020 Share Posted December 6, 2020 Just now, Hornsby said: Paxo also gets commission still from Doyen I bet. Nope Doyen no longer exists Owlstalk Shop Link to comment Share on other sites More sharing options...
Guest Hornsby Posted December 6, 2020 Share Posted December 6, 2020 2 minutes ago, @owlstalk said: Nope Doyen no longer exists Just formed in a different name after tax fraud case in Spain. Debenhams won't exist next year but will still pay their pensions. Link to comment Share on other sites More sharing options...
Beauchief Owl Posted December 6, 2020 Share Posted December 6, 2020 Maybe we'll get offered the refund for 2019-20 season as part of a deposit on an Early Bird ST for the 2020-21 season. Link to comment Share on other sites More sharing options...
modboy Posted December 7, 2020 Share Posted December 7, 2020 Had the call. Felt sorry for her what a stupid process to have to carry out. Surely cheques would have saved time on an automatic run? Link to comment Share on other sites More sharing options...
@owlstalk Posted December 7, 2020 Share Posted December 7, 2020 3 minutes ago, modboy said: Had the call. Felt sorry for her what a stupid process to have to carry out. Surely cheques would have saved time on an automatic run? Can you give folk an idea of what to expect? Owlstalk Shop Link to comment Share on other sites More sharing options...
mark77 Posted December 7, 2020 Share Posted December 7, 2020 On 04/12/2020 at 20:36, S63 Owl said: I missed my call yesterday but they left me a voicemail asking me to give them a call back. They did my refund no problems and went in my account today. I asked if they could do my daughters at the same time, as she’s only 2 I’d never bothered linking to my ST and had to email the club when rebate options first came about to do this. I got told that she’s on the list but couldn’t refund on the same call as they have been strictly ordered to only contact certain people each day. Explained that it would be me they’d have to phone again and the money would be going on the same card and that I was trying to save them time etc but no budging. Genuinely feel sorry for those making the calls - she sounded completely fed up and frustrated that she’ll have to phone me again at some point. I've had the same, multiple calls for 5 season tickets. They still haven't even got it correct and I've been given £120 short. Another call tomorrow! Link to comment Share on other sites More sharing options...
@owlstalk Posted December 7, 2020 Share Posted December 7, 2020 On 04/12/2020 at 20:36, S63 Owl said: I missed my call yesterday but they left me a voicemail asking me to give them a call back. They did my refund no problems and went in my account today. I asked if they could do my daughters at the same time, as she’s only 2 I’d never bothered linking to my ST and had to email the club when rebate options first came about to do this. I got told that she’s on the list but couldn’t refund on the same call as they have been strictly ordered to only contact certain people each day. Explained that it would be me they’d have to phone again and the money would be going on the same card and that I was trying to save them time etc but no budging. Genuinely feel sorry for those making the calls - she sounded completely fed up and frustrated that she’ll have to phone me again at some point. *bangs head on desk* UN BE LIEEEEEE VA BLE Owlstalk Shop Link to comment Share on other sites More sharing options...
@owlstalk Posted December 7, 2020 Share Posted December 7, 2020 5 minutes ago, mark77 said: I've had the same, multiple calls for 5 season tickets. They still haven't even got it correct and I've been given £120 short. Another call tomorrow! Christ almighty Owlstalk Shop Link to comment Share on other sites More sharing options...
the third man Posted December 7, 2020 Share Posted December 7, 2020 Do we know how they decide who to call? Is it in Alphabetical order or something? Link to comment Share on other sites More sharing options...
modboy Posted December 7, 2020 Share Posted December 7, 2020 1 hour ago, @owlstalk said: Can you give folk an idea of what to expect? You have to give them the card details of your choice and they key it into their system whilst on the call. Gave them my Monzo account just incase I was being scammed Link to comment Share on other sites More sharing options...
kirksandallowl Posted December 7, 2020 Share Posted December 7, 2020 4 hours ago, the third man said: Do we know how they decide who to call? Is it in Alphabetical order or something? Seems to be completely random Link to comment Share on other sites More sharing options...
kirksandallowl Posted December 7, 2020 Share Posted December 7, 2020 5 hours ago, modboy said: Had the call. Felt sorry for her what a stupid process to have to carry out. Surely cheques would have saved time on an automatic run? What are these cheque things you speak of grandad 1 Link to comment Share on other sites More sharing options...
Craig Butterfield Posted December 7, 2020 Share Posted December 7, 2020 I know it's not the fault of the staff who will contact me at some point, but why does it take moments to take our money then reimburse us. If we need money why not sell merchandise that people want to buy and have a set up where you can buy a food and beer at the same place and time. For as long as i can remember fans have queued to buy refreshments and not got served. North stand, Kop, Grandstand. We cannot give them our money on match days! 2 Link to comment Share on other sites More sharing options...
Guest Grandad Posted December 8, 2020 Share Posted December 8, 2020 12 hours ago, @owlstalk said: *bangs head on desk* UN BE LIEEEEEE VA BLE Is it though? Link to comment Share on other sites More sharing options...
modboy Posted December 8, 2020 Share Posted December 8, 2020 8 hours ago, kirksandallowl said: What are these cheque things you speak of grandad I know, but received two from different insurance companies this week. Reyt pain in the ass but must be easier for suppliers 1 Link to comment Share on other sites More sharing options...
modboy Posted December 8, 2020 Share Posted December 8, 2020 Kop refund was around £100. Not sure I could spend that in our shop Link to comment Share on other sites More sharing options...
OhForAnotherShez Posted December 8, 2020 Share Posted December 8, 2020 13 hours ago, modboy said: Had the call. Felt sorry for her what a stupid process to have to carry out. Surely cheques would have saved time on an automatic run? but will we be able to employ cheques after brexit? 1 Link to comment Share on other sites More sharing options...
modboy Posted December 8, 2020 Share Posted December 8, 2020 27 minutes ago, OhForAnotherShez said: but will we be able to employ cheques after brexit? Czech you out Link to comment Share on other sites More sharing options...
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