@owlstalk Posted October 26, 2020 Share Posted October 26, 2020 As we approach the end of the 60-day period for 2019/20 Season Ticket rebates, the club are providing this comprehensive update to supporters. We are currently in the process of actioning cash refunds and every supporter who selected this option will receive their refund. The initial process was extremely slow at the outset due to a number of constraints. As previously communicated, we were faced with the task of having to implement a brand new ticketing system whilst the extended season was still live given circumstances completely outside of our control. Ordinarily, such a task would have been carried out in the close season but we had to undertake a major piece of work with our new ticketing partner to ensure the system would allow us to enable a rebate selection process, as opposed to a platform fundamentally designed for regular match ticket purchases. We offered eight rebate selections, including iFollow viewing and vouchers, donations to the club, spend of future purchases and a pro rata refund. To ensure all supporters did not miss out on their rebate, we extended the initial deadline to 1 September. Once all selections were made, a manual process began of inputting into each account a dummy transaction with the refund value required that married up with data from the previous system, which was an exceptionally long process. This would then allow us to cancel the transaction off to enable the refund to be made. Over 55% of Season Ticket holders chose the pro rata refund which has resulted in refunds in excess of seven figures to administer. These were higher figures than anticipated which in turn has led to an extended process. We will fulfil the rebate option as promised, and although the process may take a short time longer than was anticipated for some supporters, everyone who selected that option will receive their refund. Please note that all refunds are being actioned by telephone only, Ticket Office staff are contacting supporters directly. With regards to 2020/21 Season Tickets, we communicated our original plans on the basis that we expected a phased return of supporters in October and although this was paused, we, like all clubs across the country, are hopeful of more positive news when the Government discusses this critical issue on 9 November. In the meantime we thank all our supporters for your patience and understanding and reiterate that we look forward to welcoming you back to Hillsborough at the earliest available opportunity. Owlstalk Shop Link to comment Share on other sites More sharing options...
@owlstalk Posted October 26, 2020 Author Share Posted October 26, 2020 Once all selections were made, a manual process began of inputting into each account a dummy transaction with the refund value required that married up with data from the previous system, which was an exceptionally long process. Wow - that's NUTS 1 Owlstalk Shop Link to comment Share on other sites More sharing options...
@owlstalk Posted October 26, 2020 Author Share Posted October 26, 2020 Over 55% of Season Ticket holders chose the pro rata refund These were higher figures than anticipated Interesting.... Owlstalk Shop Link to comment Share on other sites More sharing options...
Popular Post owlsdreamer Posted October 26, 2020 Popular Post Share Posted October 26, 2020 4 minutes ago, @owlstalk said: Over 55% of Season Ticket holders chose the pro rata refund These were higher figures than anticipated Interesting.... A lot of us arnt as stupid as Dc thought we were in other words 9 2 Link to comment Share on other sites More sharing options...
matthefish2002 Posted October 26, 2020 Share Posted October 26, 2020 Not sure I understood 100% of the statement but glad refunds are being processed. Link to comment Share on other sites More sharing options...
Salmonbones Posted October 26, 2020 Share Posted October 26, 2020 55% is an awful lot. Clubs can not be subject to the current profit rules based on this. I did not request a refund for myself and I took the ifollow option, but I did request refund for my kid - he's in the lowest band due to his age so the amount isn't an awful lot. I hope the biggest percentage is like me - taking the ifollow option for the oldest then refund for the kids. 3 Link to comment Share on other sites More sharing options...
dykwim Posted October 26, 2020 Share Posted October 26, 2020 5 minutes ago, @owlstalk said: Once all selections were made, a manual process began of inputting into each account a dummy transaction with the refund value required that married up with data from the previous system, which was an exceptionally long process. Wow - that's NUTS Surely there would be a record export function on the old system and a bulk import on the new system? That’s just basic database functionality. 2 Link to comment Share on other sites More sharing options...
Owls1992 Posted October 26, 2020 Share Posted October 26, 2020 9 minutes ago, @owlstalk said: Please note that all refunds are being actioned by telephone only, Ticket Office staff are contacting supporters directly. So they are calling every support. Surely they can process refunds online? I will expect mine after Christmas. Link to comment Share on other sites More sharing options...
Popular Post @owlstalk Posted October 26, 2020 Author Popular Post Share Posted October 26, 2020 1 hour ago, Salmonbones said: 55% is an awful lot. I completely disagree with you Company sells something for hundreds of pounds Thousands of people buy it Company then can't provide the product Company offers refund 55% of customers say they want a refund And you think that's a lot? I totally disagree with you I'd honestly have expected it to have been in the high 80%'s at a minimum I wonder what Chansiri expected it to be if he's saying half of people who spent hundreds of pounds and didn't get the product then wanted their money back is more than expected? 11 Owlstalk Shop Link to comment Share on other sites More sharing options...
Salmonbones Posted October 26, 2020 Share Posted October 26, 2020 People do realise that under many circumstances, especially with GDPR now - many details are deleted quite quickly these days. I know for instance, that once a credit card transaction has gone through for the systems I administrate, a portion of the details are deleted so that fraud cannot occur. Link to comment Share on other sites More sharing options...
Salmonbones Posted October 26, 2020 Share Posted October 26, 2020 1 minute ago, @owlstalk said: I completely disagree with you Company sells something for hundreds of pounds Thousands of people buy it Company then can't provide the product Company offers refund 55% of customers say they want a refund And you think that's a lot? I totally disagree with you I'd honestly have expected it to have been in the high 80%'s at a minimum I wonder what Chansiri expected it to be if he's saying half of people who spent hundreds of pounds and didn't get the product then wanted their money back is more than expected? You are entitled to an opinion, but I still disagree. There were very few games left, and ifollow seemed like a decent option at the time. We all knew that by taking ifollow would keep money in the club, and we all knew that our season ticket was a sunk cost. This season is different - but last, absolutely I disagree with you. This season - i'm really probably thinking that it's going towards next seasons season ticket. 2 Link to comment Share on other sites More sharing options...
@owlstalk Posted October 26, 2020 Author Share Posted October 26, 2020 Just now, Salmonbones said: We all knew that by taking ifollow would keep money in the club AND? Football is a business where billionaires pay millionaire agents millions of pounds to help them sign millionaire footballers for millions of pounds and then pay them millions of pounds in wages It's not 1974 anymore 5 Owlstalk Shop Link to comment Share on other sites More sharing options...
dykwim Posted October 26, 2020 Share Posted October 26, 2020 7 minutes ago, Salmonbones said: People do realise that under many circumstances, especially with GDPR now - many details are deleted quite quickly these days. I know for instance, that once a credit card transaction has gone through for the systems I administrate, a portion of the details are deleted so that fraud cannot occur. Not ‘live’ customer data though. Link to comment Share on other sites More sharing options...
Popular Post NeonLeon Posted October 26, 2020 Popular Post Share Posted October 26, 2020 10,000 at a £120 each would be an over estimation I’d guess. It’s only £1.2mill. When you think of the money this club has wasted since DC walked through the door. It’s peanuts. It’s less than peanuts, it’s peanut dust! 10 Link to comment Share on other sites More sharing options...
S36 OWL Posted October 26, 2020 Share Posted October 26, 2020 23 minutes ago, @owlstalk said: Over 55% of Season Ticket holders chose the pro rata refund These were higher figures than anticipated Interesting.... He was probably expecting us to put the money towards a 10 season ticket or club 1867 membership. . The man is deluded Link to comment Share on other sites More sharing options...
Guest Grandad Posted October 26, 2020 Share Posted October 26, 2020 (edited) We'll that's the least surprising thing I've read today Edited October 26, 2020 by Grandad Link to comment Share on other sites More sharing options...
Guest Kameron Posted October 26, 2020 Share Posted October 26, 2020 7 minutes ago, Grandad said: We'll that's the least surprising thing I've read today It’s all the biggest load of blollocks. Link to comment Share on other sites More sharing options...
Ellis Rimmer Posted October 26, 2020 Share Posted October 26, 2020 I feel like the club think their fanbase are much richer than what they are, obviously most people would choose refunds, I think they did well at only 55 percent Link to comment Share on other sites More sharing options...
WalthamOwl Posted October 26, 2020 Share Posted October 26, 2020 Imo I think DC is very lucky it’s only 55%. Link to comment Share on other sites More sharing options...
Guest Therealrealist Posted October 26, 2020 Share Posted October 26, 2020 22 minutes ago, Kameron said: It’s all the biggest load of blollocks. Apart from that ‘sports reporters’ piece on monk.. Link to comment Share on other sites More sharing options...
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