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1 minute ago, modboy said:

Tell me they aren't planning in phoning EVERY season ticket holder and doing it manually!?

bingo 🙂

you'd think we were still in the 80's

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2 minutes ago, modboy said:

Tell me they aren't planning in phoning EVERY season ticket holder and doing it manually!?

I'm fairness I heard the initial suggestion was carrier pigeon but covid restrictions meant they had to come up with a new method. 

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1 hour ago, @owlstalk said:

 

Mad how it takes a human to call another human on a telephone instead of just paying it back to the credit/debit card or bank

Maybe the credit / debit card maybe void now and they checking how to pay it back

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1 hour ago, @owlstalk said:

 

Mad how it takes a human to call another human on a telephone instead of just paying it back to the credit/debit card or bank

I paid cash. How's that work? 

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1 hour ago, @owlstalk said:

 

Mad how it takes a human to call another human on a telephone instead of just paying it back to the credit/debit card or bank

They haven't migrated any of the payment details to the new ticket system for a start. Credit Cards may have been cancelled etc. Just easier to phone people I guess.

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1 minute ago, Drewswfc said:

I paid cash. How's that work? 

 


Dunno mate - maybe an email to advise you to collect the cash as/when convenient to yourself 

I doubt there will be many cash paying season ticket holders to be fair - they should be the ones to prioritise


Everyone else should have a cool looking email sent to them saying that the refund has been issued back to the payment method used.


 


Owlstalk Shop

 

 

 

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Just now, MozzieOwl said:

They haven't migrated any of the payment details to the new ticket system for a start. Credit Cards may have been cancelled etc. Just easier to phone people I guess.



yeah  - nightmare timing for a switch to the new systems I bet


 


Owlstalk Shop

 

 

 

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Just now, MozzieOwl said:

They haven't migrated any of the payment details to the new ticket system for a start. Credit Cards may have been cancelled etc. Just easier to phone people I guess.

Or they could have asked for details of the account it is to be paid into when asking whether you wanted a refund, vouchers, or gift to the academy etc. Really wasn't difficult 

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3 minutes ago, bladeshater said:

I'm sure you have a bank account they can pay it into

I do but the club haven't got any of my card /bank details.... Do they have anyone's bank/card details? 

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2 hours ago, Willow Owl said:

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Mate’s just rung to say he has had his call from the club to process his season ticket refund 

Does your mates surname start with A?

I am just wondering how they are approaching paying people back.

Alphabetically?  

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