twolaptops 3,231 Posted October 12 Share Posted October 12 STOP using the lack of staff excuse.................NOBODY seems to have got a season ticket refund yet.................IF it was a case that the ball was rolling and some were getting it later than others...FINE.................but it sounds like NOBODY has received..............it's not hard to process a refund.........................CREDIT /DEBITCARD NO.......£xx........ENTER.......................................get it done FFS !!!!!!!!!!!!! 2 Link to post Share on other sites
the third man 1,316 Posted October 12 Share Posted October 12 30 minutes ago, twolaptops said: STOP using the lack of staff excuse.................NOBODY seems to have got a season ticket refund yet.................IF it was a case that the ball was rolling and some were getting it later than others...FINE.................but it sounds like NOBODY has received..............it's not hard to process a refund.........................CREDIT /DEBITCARD NO.......£xx........ENTER.......................................get it done FFS !!!!!!!!!!!!! 10mins tops, how many staff do you need to do this, if had started at the end of the season, most if not all of us would have had their refund by now 3 Link to post Share on other sites
Steviee87 1 Posted October 12 Share Posted October 12 As many have said in this thread it’s the lack of communication that really hurts. But with our club this is not out of character, time and time again they fail to communicate effectively or at all. And what happens at the end of this season, great if you can roll it into next seasons ticket but what if your circumstances have changed, gone to uni, moved away, work commitments, child care commitments etc. will a refund be available. Despite our chairman being a rich man it’s clear that cash is in short supply and with that situation unlikely to improve with the new covid measures being put in place I am beginning to get worried about our financial position. Link to post Share on other sites
matthefish2002 11,831 Posted October 12 Share Posted October 12 34 minutes ago, Steviee87 said: As many have said in this thread it’s the lack of communication that really hurts. But with our club this is not out of character, time and time again they fail to communicate effectively or at all. And what happens at the end of this season, great if you can roll it into next seasons ticket but what if your circumstances have changed, gone to uni, moved away, work commitments, child care commitments etc. will a refund be available. Despite our chairman being a rich man it’s clear that cash is in short supply and with that situation unlikely to improve with the new covid measures being put in place I am beginning to get worried about our financial position. Think it would be illegal not to offer refunds for a service not provided. Link to post Share on other sites
Mus 609 Posted October 12 Share Posted October 12 We opted for vouchers for tickets to future games, but as fans aren't still allowed we're probably at the bottom of the pile to be dealt with. Link to post Share on other sites
rickygoo 9,986 Posted October 12 Share Posted October 12 4 hours ago, matthefish2002 said: Think it would be illegal not to offer refunds for a service not provided. We aren’t being offered refunds for this season. Link to post Share on other sites
hirstyboywonder 11,082 Posted October 12 Share Posted October 12 21 minutes ago, rickygoo said: We aren’t being offered refunds for this season. We haven't been yet but I think if it comes to the end of the season and many season ticket holders have hardly seen a game live, which seems plausible as things stand, an offer will need to be made. Surely at that point they can't just say carry your money over or lose it? It might well not be like for like product on offer if we are relegated. I think they will have to offer some form of refund when the season ends, just as they had to last season but until they know when or whether part of the product that has been sold can be fulfilled then it is too difficult to equate the value. Link to post Share on other sites
Grandad 12,576 Posted October 13 Share Posted October 13 (edited) The club has a modern hosted phone system which allows staff to take phones home, plug them in and be operational on the clubs system within minutes. Even if staff are working from home they could be making these calls Edited October 13 by Grandad 2 "The best poster on Owlstalk by far" - Tony Pulis Link to post Share on other sites
UnravelingOwl 17 Posted October 13 Share Posted October 13 I’ve just got my money back for my early bird 20/21 season ticket through my bank claiming section 75 for not supplying goods or services. 1 Link to post Share on other sites
Therealrealist 2,125 Posted October 13 Share Posted October 13 2 hours ago, UnravelingOwl said: I’ve just got my money back for my early bird 20/21 season ticket through my bank claiming section 75 for not supplying goods or services. How’s that work..do the bank refund you then chase swfc for the money? Link to post Share on other sites
S36 OWL 49,401 Posted October 13 Share Posted October 13 11 minutes ago, Therealrealist said: How’s that work..do the bank refund you then chase swfc for the money? All this makes the club look very unprofessional. 1 Link to post Share on other sites
HarryPlopper 995 Posted October 13 Share Posted October 13 3 hours ago, UnravelingOwl said: I’ve just got my money back for my early bird 20/21 season ticket through my bank claiming section 75 for not supplying goods or services. That's your right to do, but it isn't a course of action I would have taken. Link to post Share on other sites
torryowl 11,963 Posted October 13 Share Posted October 13 is it just us that havnt paid up .......whats the state of play at the blunts ,donny,barnsley rovrum . ? Link to post Share on other sites
Grandad 12,576 Posted October 13 Share Posted October 13 3 hours ago, UnravelingOwl said: I’ve just got my money back for my early bird 20/21 season ticket through my bank claiming section 75 for not supplying goods or services. The club can apply to have a Section 75 revoked and the money returned to them. It all depends on the Ts & Cs you agreed to at the time of purchase. I wouldn't spend your refund yet "The best poster on Owlstalk by far" - Tony Pulis Link to post Share on other sites
HarryPlopper 995 Posted October 13 Share Posted October 13 2 minutes ago, Grandad said: The club can apply to have a Section 75 revoked and the money returned to them. It all depends on the Ts & Cs you agreed to at the time of purchase. I wouldn't spend your refund yet If history tells us something, the money will stay in his bank but the ability to buy tickets in future may be harder. 1 Link to post Share on other sites
The only way is S6 7,005 Posted October 13 Share Posted October 13 Just been to megastore. They confirmed my points were on last season’s ST, & I had the credit value of £120 to spend on stuff. Pretty straightforward & valid until May 2021. They also said that an announcement about new home kit was imminent. Link to post Share on other sites
UnravelingOwl 17 Posted October 13 Share Posted October 13 1 hour ago, Therealrealist said: How’s that work..do the bank refund you then chase swfc for the money? Basically yes. 1 Link to post Share on other sites
twolaptops 3,231 Posted October 13 Share Posted October 13 End of October.....if I haven't got my refund.......Section 75 here I come Link to post Share on other sites
Muppeteer 0 Posted October 13 Share Posted October 13 This page on the UK GOV website makes interesting reading about 'Frustrated Contracts' https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds. This is one section of it and the last line is quite pertinent to this situation Contracts that cannot go ahead due to lockdown laws In some circumstances, due to lockdown laws, a contract cannot go ahead as agreed or at all, and is therefore ‘frustrated’. A contract will be frustrated as a matter of law if, due to no fault of the parties, something happens after the contract was entered into which means it can no longer be performed at all or performance would be radically different to what was agreed. As a result, the contract comes to an end and, where consumers have paid money in advance for services or goods that they have yet to receive, they will generally be entitled to obtain a refund. They will also not be required to make further payments. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or services no goods or services are provided by a business because this is prevented by the lockdown laws a consumer is prevented from receiving any goods or services, because, for example, lockdown laws in the UK or abroad have made it illegal to receive or use the goods or services In most cases, consumers will contact a business to ask for their money back, but there is no requirement for consumers formally to communicate with a business before becoming entitled to a refund. Examples of legal restrictions in lockdown laws include: restrictions imposed under the original lockdown laws in the early stages of the pandemic restrictions imposed by local lockdown laws specific restrictions imposed by local authorities under their legal lockdown powers mandatory self-isolation following a direction from a public health officer mandatory self-isolation when returning to the UK from certain countries which may affect the consumer’s ability to use a service during the self-isolation period (provided that the requirement to self-isolate was imposed after the consumer had entered into the relevant contract and was not reasonably anticipated by the consumer) If laws in another country prevent a business from providing a service under a contract with a UK consumer or prevent that consumer from receiving the service, then in most cases consumers will also be entitled to a refund. Businesses should not require consumers to take unreasonable or unnecessary steps in order to obtain refunds. A business imposing such barriers may breach consumer protection law by doing so. Link to post Share on other sites
wisewoodowl 266 Posted October 13 Share Posted October 13 1 hour ago, The only way is S6 said: Just been to megastore. They confirmed my points were on last season’s ST, & I had the credit value of £120 to spend on stuff. Pretty straightforward & valid until May 2021. They also said that an announcement about new home kit was imminent. The staff that have returned to work, only for 3 or 4 shifts per week, have been processing that type of refund. I was told last week that the points would be valid until May 2021. I was also told that they hadn't started processing the cash refunds. We're 43 days into the 60 day settlement period, somebody is going to have to get their finger out if they intend to hit 60 days from the end of August. 1 Link to post Share on other sites
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