Jump to content

THE I-FOLLOW THREAD - All IFollow questions/problems in here


Recommended Posts

Touch wood, ok tonight. Following issues on Saturday, I complained to EFL. Below is their response, also an email address for those who may find it useful....

 

Hello,

 

Thank you for your email.

 

If you have any queries relating to your iFollow subscription, if for any future fixtures you require technical support, or if you wish to request a refund, you will need to contact our partners Endeavor who operate the iFollow system on behalf of the EFL. To resolve any subscription issues they have a dedicated specialist support team you can reach via the live chat tool available on the home page of your club’s website (please accept cookies first). This is the quickest way to resolve any issues ahead of the fixture, on match-days. The live chat service will be available from two hours before kick-off.

 

Alternatively, you can e-mail them via ifollow@efl.com 

Link to comment
Share on other sites

1 minute ago, agentwalker said:

Any news on what happens when you don't apply? Refund... Eventually ? 

 

Yeah you will get a full refund and a new Season ticket free of charge once we are back in the Premier so long as you get a season ticket prior to that season.  Plus three free shirts, and a day out with Bannan and Lees around Neepsend. 

 

 

 

 

 

 

  • Haha 1
Link to comment
Share on other sites

Just now, Inspector Lestrade said:

 

Yeah you will get a full refund and a new Season ticket free of charge once we are back in the Premier so long as you get a season ticket prior to that season.  Plus three free shirts, and a day out with Bannan and Lees around Neepsend. 

 

 

 

 

 

 

Stop giving them ideas mate

  • Haha 1
Link to comment
Share on other sites

Anyone else having trouble with match replay videos.

 

I have UK version of IFollow, audio coverage of live matches etc.

 

Not had any problems with video content before but this season I find I can't acces full match replays

on my laptop. No problem with highlight videos.

 

Strangely enough I can access the full match videos on my phone through the new Ifollow app.

 

I have emailed IFollow about this but who knows how long (or even if) before I get an answer.

 

Just wondered if anyone else has the same problem or, as I'm not the brightest when it comes to anyhing

IT related, am I missing something?:wacko:

Link to comment
Share on other sites

On 16/09/2020 at 18:27, oldtawnyowl said:

Anyone else having trouble with match replay videos.

 

I have UK version of IFollow, audio coverage of live matches etc.

 

Not had any problems with video content before but this season I find I can't acces full match replays

on my laptop. No problem with highlight videos.

 

Strangely enough I can access the full match videos on my phone through the new Ifollow app.

 

I have emailed IFollow about this but who knows how long (or even if) before I get an answer.

 

Just wondered if anyone else has the same problem or, as I'm not the brightest when it comes to anyhing

IT related, am I missing something?:wacko:

I I got a response from iFollow regarding full match replays.  They said they're aware of the problem, and hope to have it fixed by Sept.23.

  • Thanks 1
Link to comment
Share on other sites

1 hour ago, Mickjj said:

Sure this question will have been answered before but can you stream iFollow direct through a smart TV?

I think only if you get it via erm indirect means. Laptop / HDMI cable has worked OK for me. Paid me tenner lets hope it works 🙏

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...