I appreciate you are frustrated when things go wrong. Believe me I'm probably even more annoyed than you are.
I know what is wrong. I hear it from a lot of you who tell us and I actually talk to the people behind the scenes trying to improve it.
On this thread are two separate points that are being merged into one regarding technical problems on Sunday.
Point One, the issue about the commentary being low in the mix with the crowd drowning out the sound on the video has been happening since the first game away at Wigan. I know I heard it while on holiday and reported it.
The pairing of commentary and pictures is a new additional this season across the EFL after calls from fans of all clubs for it to happen. It involves several parties including NeuLion, ITN and ADI and isn't as straight forward as it may seem. You are mixing analogue with digital signals (Any technical posters who can explain this better please do so).
Currently what is happening is the audio feed from commentary is being placed over the top of the crowd effects from the camera, hence why it is drowning the sound out. If you were to listen to the same feed of commentary on the audio only version, you would be able to hear the big difference in sound quality as the two feeds aren't fused together.
I'm told, and this was today by NeuLion, that something has been changed and they hope these tethering problems have been resolved going forward. Let me know after Millwall.
Point Two about the commentary sound cutting out altogether was a local issue where the connection from the ground wasn't staying connected. We use the same kit as the BBC and just about every broadcaster in England. At half-time a different number was dialled into along with other changes and the signal didn't disconnect for the audio listener for the entire duration of the second half.
The downside for those watching and listening (used loosely as you couldn't really hear the commentary well anyway) was that this new number wasn't set up to be paired with the pictures and time was against us at 3.55pm. This solution was better than carrying on the way it had been in the first half.