It's genuine curiosity (and mystification). For instance I've just read about the problems in the North Stand due to some safety issues which will affect the gate and fans will have problems on Saturday. Can't see Mr. C. dealing with this personally or the Br**e recruitment fellas. Maybe I'm just too old to understand and can remember the club having a General manager, a Club Secretary, a Press Officer etc. and you knew who they were.
The catering/bar problems on the Grandstand concourse will no doubt be ongoing but there is no communication to the fans about anything most of the time.
It's great that we seem to be doing a bit of positive business with players in and (finally) out for a fee but a lot of frustration felt by those paying for season tickets and on the day ought to be addressed too in a well run club.