Penalties were managed poorly also, not that it should've gone to that. It was so clear when Sam was the first up that they'd literally just gone 'who wants to take one?' and listed people who stepped up. Kudos to the guys who did but when we had guys like Hunt, Bannan etc. with shootout experience, giving the first kick to the loudest voice in the huddle wasn't the way to go. Even when Westwood made that fantastic pen save, I just knew somehow we weren't going to win it.
Pain like I've never experienced at Hillsborough in my admittedly limited time following SWFC. They went to the Premier League without even scoring a goal.