I feel like I need to give a more detailed example to get through to the Owlstalk experts that can't differentiate between blind criticism and constructive feedback to the club that I love.
I buy at least 1, and often 2, cups of tea for me and my pals every game. For the benefit of the Owlstalk experts I do this because I like tea, I'm fully aware I can buy tea cheaper elsewhere or choose to go thirsty for 2 hours but rest assured I'm sound of mind and as a fully grown adult enter into the transaction of my own free will and that is because I'm a supporter of this great club and wish to give them as much as I can. (Hope that's ok for the Owlstalk experts and condescending know it alls)
Anyway moving onto the tea buying experience itself it usually goes something like this. After queuing for anything between 0 and 10 minutes where the maximum number of customers in front is only ever say 5 maximum this is how it usually goes...
Me: "2 teas and a coke please"
Staff: "What's that a coffee and a coke?"
Me: "No 2 teas and a coke please"
Staff: Struts off to the other end of the kiosk and comes back "we don't have any coke"
Me: "ok what have you got"
Staff:"err not sure"
Me: "can you have a look please"
Staff: Struts off to the other end of kiosk and comes back "Dr Pepper"
Me: "ok fine"
Staff: struts off to other end of kiosk and returns with Dr Pepper "is that it"
Me: "what about my 2 teas"
Staff: "oh yeah" rummages under counter and produces 2 cups then struts off down the other end of the kiosk to fill with hot water because the hot water filler directly in front of me is not working still (after being like that for at least 9 months) then returns with 2 cups full to the brim with hot water. "That's £7.50 anything else"
Me: "yes how am i supposed to pour my milk in the cup with the water full to the top?"
Staff: "errr" walks off to the sink and pours out half the water and returns with the cups now only 2/3rds full of water. "Is that all?"
Me: having lost the will to live after an average transaction time of 2/3 minutes "yes thanks" pay using my card and then hunt for some milk and a stirrer.
All in all a harrowing experience almost every time. This Saturday there were only 4 staff behind the kiosk whereas previously there were at least 6. They had also reduced the queuing points down from 3 to 2 which made matters worse.
I have been to grounds up and down the country and ours is by far and away the slowest most frustrating experience I have ever witnessed.
And don't get me started on chicken nuggets....