I mostly like to come on here to have a laugh and occasionally get embroiled in the endless 'us versus them' debates, but on this occasion I'll be serious-ish:
Q1.
OK, I'm no expert so I won't profess to know how to run the club better - so I'd just advise DC not to read Owltalk - he wouldn't like much of it, and it might not end well for some posters!
Q2.
Undoubtedly, DC could do better, but so too could the fans if they/we want to seriously engage with him to query aspects of his running of the club and persuade him that there are better alternatives. DC is going to continue to run the club in the way that he thinks is best until he no longer owns the club - that's his job! People constantly berating and abusing him, whether in person or especially on forums that he never reads, is very unlikely to change anything; so it's pretty pointless unless it just helps some people to get it off their chest - and let's face it, we do love a good moan on here! Simply shouting at someone "Oi, you're rubbish at your job and we hate you!" is unlikely to be a persuasive argument that results in change!
The current engagement, such as it is, between DC and fans is clearly not satisfying anyone. Rather than random questions fired in at a live event and responded to on the fly, it would surely be better for the salient points to be collated and raised in advance so that they can be responded to fully in a considered way - wasn't that the idea behind the meetings with Supporters Groups? Accepting that language can be a barrier (and not just to DC!) then this process could remove, or at least reduce it, by allowing suitable time for consideration and putting together a cohesive response. DC also needs to accept that other members of his team could facilitate and share some of the burden of responding at such events, as this may help to improve the engagement from both sides.
Phew! OK, I'll get back to posting Sid James emojis now!